Rawaa Hassan
Melbourne,VIC
Summary
Professional financial specialist with robust experience in managing accounts and financial records. Demonstrates strong ability to collaborate within teams and adapt to changing business needs while consistently achieving results. Skilled in accounts payable/receivable, financial reporting, and reconciliation. Known for reliability, efficiency, and strategic problem-solving in financial operations.
A quick learner who is happy to take on any challenges that come along by researching, asking the right questions and seeking information from relevant resources
Overview
7
7
years of professional experience
Work History
Administration Coordinator
The Royal Children's Hospital, Melbourne
03.2017 - 11.2021
- Delivered exceptional customer service while managing incoming calls/email inquiries from both internal and external parties professionally and promptly.
- Optimized office workflow by maintaining up-to-date procedural documentation for reference by all staff members.
- Managed confidential patient records, ensuring privacy and compliance with company policies and legal regulations.
- Facilitated clear communication between departments, scheduling regular meetings to address pressing issues or concerns.
- Maintained accurate, up-to-date legal & hospital databases enabling efficient communication and resource allocation.
- Enhanced office productivity with thorough calendar management and meeting coordination for executives and staff members.
- Streamlined administrative processes by implementing efficient filing systems and organizational tools.
Agent Contract Coordinator
WorkSafe Victoria
06.2014 - 09.2016
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Education
Certificate IV - Accounting And Bookkeeping
Swinburne University
Melbourne, VIC12-2024
Diploma - Business Administration
Melbourne Polytechnic
Melbourne, VIC10-2008
Skills
- Document control
- Payroll processing
- Advanced computer skills
- Financial recordkeeping
- Data inputting
- Payroll administration
- Bookkeeping software (MYOB & Xero)
- Bank reconciliation
Timeline
Administration Coordinator
The Royal Children's Hospital, Melbourne
03.2017 - 11.2021
Agent Contract Coordinator
WorkSafe Victoria
06.2014 - 09.2016
Certificate IV - Accounting And Bookkeeping
Swinburne University
Diploma - Business Administration
Melbourne Polytechnic
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