Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Locations
Visa Information
Timeline
Generic

Rawalo Rawalo

Donnybrook,Australia

Summary

Banking professional with extensive experience at Bank South Pacific, focused on revenue growth and customer satisfaction through strategic process improvements. Achieved a 20% increase in client retention rates while leading teams and developing client relationships. Expertise in regulatory compliance and project management, delivering results in fast-paced environments.

Overview

26
26
years of professional experience

Work History

Manager - Port Moresby Branch

Bank South Pacific
03.2023 - Current
  • Managed branch operations, including Telling, Customer Service, Premium Services, Branchless Banking, ATM Management, Lending, and Meet & Greet.
  • Increased branch revenue through Personal, SME, and Housing Loans.
  • Enhanced branch processes, boosting customer satisfaction by 20%.
  • Strengthened client relationships, improving retention by 20%.
  • Led Retail Banking pilot projects at BSP Financial Group and coordinated project teams for successful outcomes.

Manager - BSP Haus Branch

Bank South Pacific
01.2021 - 02.2023
  • Developed strategies to enhance customer service and achieve financial objectives.
  • Led a team of professionals, fostering collaboration and performance.
  • Ensured compliance with relevant financial regulations and policies.
  • Improved branch processes, resulting in a 15% increase in customer satisfaction.
  • Cultivated client relationships, leading to a 20% rise in retention rates.
  • Coordinated efforts with other branches to optimize overall operations.

Manager - Vision City Premium Banking

Bank South Pacific
01.2018 - 12.2020
  • Managed branch and kiosk operations at Vision City Shopping Mall.
  • Established business relationships with retail, corporate, and high-value clients to enhance retention and profitability.
  • Performed quality checks on daily reports and implemented actions to protect client funds against fraud.
  • Supervised customer service standards and assessed requirements for high-value customers.
  • Reviewed sales performance to meet targets set by the Retail Department.
  • Coordinated staff training and development based on comprehensive needs analysis.

Manager - Moro Branch

Bank South Pacific
09.2016 - 01.2018
  • Managed branch operations in the Lake Kutubu Area and Kikori Sub-branch.
  • Maintained client relationships for retention and profitability.
  • Led community projects and ensured quality checks on reports to prevent fraud.
  • Monitored customer service standards and reviewed high-value requirements.
  • Planned and tracked sales performance to meet targets.
  • Participated in staff training based on needs analysis.

Manager - Channels (ATM/PoS) Retail Banking

Bank South Pacific
03.2014 - 08.2016
  • Led BSP business development, focusing on sales support and partner management.
  • Fostered relationships with HVC merchants via Corporate Relationship Management.
  • Oversaw ATM, Agent, and Eftpos merchant activities, managed off-site ATM allocation and contracts.
  • Delivered weekly reports and forecasts for branchless banking, monitored competition and products.
  • Created marketing campaigns, training materials, and promotional content with BSP's marketing team, supported sales and training.

Team Leader EFTPOS (NCD/Southern Region) – Retail Banking

Bank South Pacific
03.2012 - 12.2014
  • Supervised the Eftpos Sales Team in NCD & Southern Region.
  • Identified new markets for EFTPOS and Mobile Banking.
  • Supported Eftpos software upgrade projects.
  • Trained and surveyed Eftpos Merchants on E Channel products nationwide.
  • Coordinated sales and marketing campaigns in the capital city.

Senior ICBS Support Officer– Information Technology Department

Bank South Pacific
04.2007 - 03.2012
  • Supported ICBS & CBS Teller Apps in PNG, Fiji, & Solomon Islands.
  • Worked with suppliers and contractors on app issues.
  • Answered user queries, ensuring high service levels.

Risk & Compliance Officer – Treasury & International Department

Bank South Pacific
02.2006 - 04.2007
  • Conducted risk assessments and implemented procedures and controls.
  • Supported compliance functions, including the Action Guava System and daily End of Day Reports.

Import Documentary Collection Officer

Bank South Pacific
02.2006 - 04.2007
  • Managed import collections, sight, and after sight bills/drafts from overseas banks.
  • Handled bill payments and informed overseas banks of nonpayment.

Port Moresby Branch - Branch Officer

Bank South Pacific
09.1999 - 01.2006
  • Operated DAC and Western Union systems efficiently and accurately.
  • Compiled and verified forms, ensuring timely posting before cut-off times.
  • Exchanged foreign currencies and travellers’ cheques/bills with precision.
  • Executed teller duties with attention to detail and customer service.
  • Managed ATM operations effectively.

Education

Certificate IV - Information Technology

Tafe College
Ela Beach
06.2013

Diploma - Information Technology - Major in Networking

International Training Institute
12.2008

Year 12 School Certificate -

Sogeri National High School
12.1998

Skills

  • Effective communication
  • Branch operations
  • Revenue growth
  • Team leadership
  • Regulatory compliance
  • Project management
  • Client relationship management
  • Sales performance
  • Process improvement
  • Risk assessment
  • Employee training
  • Strategic planning
  • Financial analysis
  • Fraud prevention
  • Marketing campaign development
  • Cross-functional team management
  • Staff development
  • Data analysis
  • Time management
  • Marketing strategies
  • Change management
  • Salesforce administration
  • Expectation setting
  • Innovation management
  • Revenue optimization
  • Key performance indicators (KPIs)
  • Documentation and reporting skills
  • Customer service excellence
  • Advanced problem solving skills
  • Cash management proficiency

References

  • Mrs Natasha Sirimai, Senior Manager, BSP Centre of Excellence – Complaint Resolution, 675 3057195, 675 7367 3685, nsirimai@bsp.com.pg
  • Mr Dennis Lamus, Area Manager - National Capital District (NCD), 675 305 7963, 675 7100 3779, dlamus@bsp.com.pg
  • Ms Madeleine Leka, Branch Manager – Boroko Branch, 675 303 4320, 675 7031 2112, mleka@bsp.com.pg

Hobbies and Interests

  • Camping
  • Community Projects
  • Hospital Visitations
  • Team Bonding/Barbecue
  • Volleyball
  • Basketball
  • Swimming
  • Outdoor Afternoon Walking/Jogging
  • Aged Caring
  • Watching Movies
  • Church Activities
  • Singing
  • Strumming Guitar

Locations

  • 90 Farm Cres, Donnybrook, VIC, 3064, Australia
  • Sec 161, Lot 80, Skyview Estate, 7 Mile, Port Moresby, Papua New Guinea

Visa Information

Pacific Engagement Visa, Permanent Residence visa to live and work in Australia, http://www.pev.gov.au/, employment@pevsupport.com.au

Timeline

Manager - Port Moresby Branch

Bank South Pacific
03.2023 - Current

Manager - BSP Haus Branch

Bank South Pacific
01.2021 - 02.2023

Manager - Vision City Premium Banking

Bank South Pacific
01.2018 - 12.2020

Manager - Moro Branch

Bank South Pacific
09.2016 - 01.2018

Manager - Channels (ATM/PoS) Retail Banking

Bank South Pacific
03.2014 - 08.2016

Team Leader EFTPOS (NCD/Southern Region) – Retail Banking

Bank South Pacific
03.2012 - 12.2014

Senior ICBS Support Officer– Information Technology Department

Bank South Pacific
04.2007 - 03.2012

Risk & Compliance Officer – Treasury & International Department

Bank South Pacific
02.2006 - 04.2007

Import Documentary Collection Officer

Bank South Pacific
02.2006 - 04.2007

Port Moresby Branch - Branch Officer

Bank South Pacific
09.1999 - 01.2006

Certificate IV - Information Technology

Tafe College

Diploma - Information Technology - Major in Networking

International Training Institute

Year 12 School Certificate -

Sogeri National High School

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