Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Languages
References
Timeline
Generic

Rawan Almahdali

Summary

I am a dedicated Public Health Practitioner with a fresh perspective and a strong academic background, currently in pursuit of my second master's degree in project management. My professional journey has been shaped by my experience as a Support Coordinator at a leading Disability Services Company, where I've gained invaluable insights into the intricacies of healthcare delivery.

With a solid foundation in public health and ongoing studies in project management, I possess a unique blend of expertise poised to drive impactful health initiatives through effective project coordination. My hands-on experience as a Support Coordinator has honed my ability to assess individual needs, develop tailored support plans, and foster collaboration among diverse stakeholders, all of which are essential skills in the world of public health.

My interdisciplinary approach ensures the efficient implementation of initiatives, and it strengthens my capacity to plan, execute, and oversee complex projects within the public health domain. I thrive in dynamic environments where innovation and adaptability are key, and I'm driven by a deep commitment to improving community health outcomes.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Support Coordinator

Northern Disability Services
05.2023 - Current
  • Acted as a primary point of contact for clients with disabilities, providing assistance and guidance.
  • Conducted comprehensive assessments of clients' needs and developed personalized support plans.
  • Monitored and reviewed the effectiveness of support plans, making adjustments as needed.
  • Coordinated and facilitated meetings and appointments for clients with relevant stakeholders.
  • Created, prepared, and delivered reports to various departments.

MEDICAL REPRESENTATIVE

Medical Life Expert Company
10.2016 - 03.2018
  • Provided high levels of customer service to customers and clients through prompt and efficient responses to requests and enquiries to meet hospital deadlines
  • Demonstrated strong linguistic and cultural sensitivity when working with clients who spoke English and Arabic as an additional language
  • Consistently met and exceeded performance targets relating to patient experience by ensuring compliance to the Medical Life Expert' patient service methodologies.

QUALITY CONTROL INSPECTOR

NAPCO
05.2015 - 10.2016
  • Responded to customer enquiries in a timely and professional manner
  • Built and maintained strong professional relations with customers
  • Reviewed reports for relevant materials
  • Maintained high standards or quality and safety throughout all aspects of work.

CLINICAL RECEPTIONIST

First Scan Clinic
01.2012 - 05.2015
  • Provided medical reception to clients including answering phone calls, and greeting clients in a friendly manner
  • Managed client bookings and patient files
  • Updated client information across appropriate databases
  • Utilized strong administrative and time management skills to manage multiple priorities
  • General administrative duties including filing, data entry, and document management
  • Built and maintained strong relationships with internal and external sources
  • Consistently met and exceeded organizational goals.

Education

MASTER OF PROJECT MANAGEMENT -

RMIT University
01.2024

MASTER OF PUBLIC HEALTH -

Melbourne University
01.2022

BACHELOR OF SCIENCE -

King Abdul-Aziz University, Jeddah
01.2015

Skills

  • Microsoft Suite
  • Microsoft Project
  • Literature Review
  • Report Writing
  • Lucid Chart
  • Endnote
  • M&E Framework
  • Logic Model
  • Need Assessment
  • Google Docs
  • Case Support

Certification

  • PROJECT DESIGN & EVALUATION FOR HEALTH SYSTEM STRENGTHENING - Johns Hopkins University
  • HEALTH COACHING CONVERSATIONS - Imperial College London
  • COMPETENCY CULTURAL TRAINING

Volunteer Experience

  • CHASE Organisation, Melbourne, 2022 - 2023, Mentor for Secondary School students completing VCAL, by educating and engaging with students regarding health issues and assisting with project creation.
  • Big Hug Group, Melbourne, 2022, Responsible for overseeing customer emails and enquiries regarding donations.

Languages

Arabic
English

References

Available upon request

Timeline

Support Coordinator

Northern Disability Services
05.2023 - Current

MEDICAL REPRESENTATIVE

Medical Life Expert Company
10.2016 - 03.2018

QUALITY CONTROL INSPECTOR

NAPCO
05.2015 - 10.2016

CLINICAL RECEPTIONIST

First Scan Clinic
01.2012 - 05.2015

MASTER OF PROJECT MANAGEMENT -

RMIT University

MASTER OF PUBLIC HEALTH -

Melbourne University

BACHELOR OF SCIENCE -

King Abdul-Aziz University, Jeddah

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Rawan Almahdali