Rawan Hamdan
Leppington,NSW
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Furniture Empire
10.2020 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Provided information regarding charge accounts and loyalty programs.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Cake Designer
Self Employed Services
09.2018 - 12.2019
- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients
- Filled out inventory and production sheets and informed head baker of stock levels.
- Resolved customer concerns with positive approach and constructive strategies.
- Established merchandising, sales and profit objectives to drive business success.
Education
Certificate IV - Retail Make-Up
Nsw Tafe
Bankstown, NSW12.2014
Skills
- Business Development Understanding
- Customer Relations
- Sales Expertise
- Active Listening
- Retail Sales Customer Service
- Store Maintenance
- Product Organization
- Problem-Solving Ability
Languages
Arabic
Native or Bilingual
Work Preference
Work Type
Part TimeTimeline
Customer Service Representative
Furniture Empire
10.2020 - 12.2021
Cake Designer
Self Employed Services
09.2018 - 12.2019
Certificate IV - Retail Make-Up
Nsw Tafe
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