Rawan Obeid

Invoice Creation and Issuance

• Generate Invoices: Prepare and issue invoices to customers based on services rendered. Ensure invoices are accurate and comply with company policies.
• Customize Billing Statements: Adding terms, discounts, or any special conditions related to the sale.
• Follow-Up on Unpaid Invoices: Ensure that invoices are paid according to agreed terms by following up on overdue accounts.

Payment Processing

• Record Payments: Payments allocations using MYOB system, ensuring they are applied to the correct accounts.
• Issue Receipts: Provide receipts for payments, acknowledging that the company has received funds.

Reporting and Reconciliation

• Maintain Accounts Receivable Ledger: Keep an up-to-date ledger of all customer accounts, recording payments and any adjustments or credits.
• Monitor Aging Accounts: Regularly review accounts receivable aging reports to identify overdue accounts and take appropriate action.
• Credit Control: Assess new customer creditworthiness and set appropriate credit limits for customers.

Accounts Collection and Dispute Resolution

• Follow-Up with Customers: Contact customers via phone, email, or letter to remind them of overdue payments and request settlement in a professional and polite manner.
• Negotiate Payment Plans: Negotiate a structured payment plan to help customers struggling with large amounts of debt pay off outstanding balances.
• Resolve Payment Discrepancies: Investigate any disputes regarding charges or payment discrepancies and work with customers and internal departments (sales, customer service) to resolve them.

Financial Reporting

• Prepare Reports: Regularly prepare aging reports and other financial summaries for management to track the state of receivables.
• Bank Reconciliation: Reconcile daily bank transactions and cross-check payments with invoices, ensuring that all payments are correctly posted.
• Month-End and Year-End Closing: Assist with the month-end and year-end closing process by ensuring that all receivables are recorded and up to date, including necessary adjustments and bad debt provisions.

Maintaining Customer Relationships

• Customer Service: Provide a high level of customer service by answering customer queries, addressing concerns related to their accounts, and ensuring a smooth and professional relationship.
• Liaison with Other Departments: Work with the sales, customer service, and credit departments to resolve any issues that could delay payments, such as customer complaints or issues with service delivery.

Financial Compliance Control

• Adhere to Company Policies: Follow internal processes and procedures related to accounts receivable, ensuring compliance with legal, tax, and company standards.
• Maintain Data Accuracy: Ensure that all information related to customer accounts, payments, and invoices is accurate, complete, and securely stored.
• Support Audits: Assist with internal and external audits by providing requested reports and supporting documentation for receivables.

Continuous Improvement

• Process Improvement: Continuously assess and suggest improvements to the accounts receivable process to make it more efficient and reduce outstanding debt.
• Software and Tools Usage: Stay current with software and tools that can streamline accounts receivable management (e.g., automated invoicing, customer payment portals, and accounting software).

Accounts Receivable Payment Processing and Reconciliations
• Keep track and process accounts and incoming payments in compliance with financial policies
• Perform day to day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivable data
• Reconcile accounts receivable ledger to ensure that all payments are accounted for and properly posted
• Verify discrepancies by and resolve clients billing issues
• Support the invoice process for EOM reporting through POS and integration with Xero
• Maintaining coding architecture of Point of Sale systems.

Financial Reporting
• Generate financial statements and reports detailing accounts receivable status.
• Responsible for providing program metric reports on the performance of each area.
• Provide End of Month reports as required.
• Support the Corporate Services Manager, CFO and External Auditors to deliver financial statements through the delivery of accurate coding from POS into Xero.

Accounts Payable Process
• Keep track, process and reconcile payments and expenditures, including purchase invoices, statements etc., in compliance with financial policies and procedures.
• Vendors credits applications and communications.

Stock Control
• EOM Stocktake oversee and reporting through Site Manager accountability.

Accounts Collection and Dispute Resolution
• Oversee site manager in the recovery of all failed payments, refunds and credits.
• Oversee comparison of POS reports to Direct Debit reports for accuracy in recording member numbers

Payroll Administration and Compliance Control
• Onboarding new employees and ensuring compliance with laws and company's policies, request documents and keeping records
• Support the Payroll Manager on fortnightly payroll processing of timesheets calculation and compliance, and subcontractors invoices processing.
• Facilitate the payment of monthly/quarterly statutory payments e.g., Payroll tax, PAYG and Superannuation.
• IAS and BAS monthly submission and payment process.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Streamlined billing processes, ensuring accurate and timely invoicing.
• Fostered welcoming environment, greeting patients warmly upon arrival.
• Supported positive patient experience by offering assistance with filling out health forms and translation when required.
• Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
• Improved accuracy of patient data with meticulous record-keeping.
• Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Improved patient follow-up, reducing missed appointments through effective reminder calls.
• Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
• Managed office bookkeeping with insurance billing and patient payments.
• Processed medical insurance claims and payments.
• Obtained payments from patients and scanned identification and insurance cards.

Accounts Payable

• Preparing and processing subcontractors, doctors pay and company dividends into Xero accounting system

• Processing suppliers and office expenses invoices.

• Prepare monthly financial reports and liaise with the accounts controller

• Maintaining the petty cash file for all entities.

Accounts Receivable

• Bank accounts reconciliations.

• Reporting overdue accounts to management.

• Follow up on overdue accounts via phone, fax, letter and email.

• Record received cheques details, batching and deposit in the bank.

• Filing and bookkeeping.

Payroll

• Payroll processing and track employee leave accuracy.

• Reconcile and make quarterly superannuation payments and ensure payments are compliant with legislation.

• Managed payroll functions efficiently, ensuring timely disbursement of employee salaries while maintaining accuracy in deductions and withholdings.
• Collaborated with cross-functional teams to drive cost-saving initiatives throughout the organization.
• Improved cash flow management with accurate forecasting and timely collections of outstanding receivables.
• Assisted in annual budget preparation, helping to align financial goals with company objectives.