Ray Fitzpatrick
Tinonee,NSW
Summary
- Accomplished Industrial Officer with a proven track record at TWU, adept in negotiation and ensuring compliance with safety standards.
- Expert conflict resolution, I have enhanced operational efficiency and customer satisfaction across roles.
- Skilled in leadership, consistently achieving targets while fostering positive employee relations.
- Hardworking and passionate job seeker with a strong work ethic and organisational skills eager to secure a position.
Overview
29
29
years of professional experience
Work History
Industrial Officer
TWU
12.2012 - 10.2023
- Representing the industrial rights of workers in the Transport Industry.
- Negotiating Workplace Agreements and ensuring fair treatment of workers under the Fair Work Act.
- Working to ensure both workers and their employers operate in a safe manor and adhere to the guidelines set out by the Work Health & Safety Act 2011.
Bus Driver
CDC Pty Ltd
02.2008 - 12.2012
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, Transport for NSW, and local traffic standards and regulations.
Driver
J L Stewart Pty Ltd
09.2006 - 02.2008
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Driver
Bingo Industries
01.2006 - 08.2006
- Pick up and deliver Skip Bins in a timely manor and in conjunction with customer requests and company schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Maintained professional and friendly demeanour during deliveries to uphold company reputation.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
Manager of Operations
Telstra
08.1994 - 09.2005
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Managed cross-functional teams for successful project completion and timely delivery.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
Education
High School Diploma -
Whalan High School
Mount Druitt, NSW11-1975
Skills
- Report writing
- Public safety
- Logbook management
- Excellent navigation
- Load securing proficiency
- Safe driving techniques
- Route planning expertise
- Punctuality
- Commercial driving
- Customer Service
- Problem-solving abilities
- Multitasking
- Delegation
- Employee relations and conflict resolution
- Team Coordination
- Management
- Superb time management skills
- Effective leader
- Employee reviews
- Conflict Resolution
Timeline
Industrial Officer
TWU
12.2012 - 10.2023
Bus Driver
CDC Pty Ltd
02.2008 - 12.2012
Driver
J L Stewart Pty Ltd
09.2006 - 02.2008
Driver
Bingo Industries
01.2006 - 08.2006
Manager of Operations
Telstra
08.1994 - 09.2005
High School Diploma -
Whalan High School