Ray Hughes
Big Hill,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic and adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new responsibilities. Goal-oriented and attentive Contract Manager with successful background working on Term Contracts within Facilities Management - Soft and Hard Services. Able to deliver consistent and accurate guidance and successfully overseeing contract amounts in excess of $10M (full Contract Term). Detail-oriented in assessing contracts and mitigating risks. Very good negotiation skills and conflict resolution skills that enable effective outcomes when dealing with difficult team members and/or contract personnel.
Overview
31
31
years of professional experience
Work History
Contracts Manager
Sydney Olympic Park Authority
Sydney Olympic Park
06.2001 - Current
- Developed strategies to improve contract management processes and procedures.
- Drafted, reviewed, and negotiated contracts in accordance with applicable laws and regulations - Includes Term Contracts for both soft and hard services.
- Ensured compliance of contractual obligations on both sides of a transaction.
- Analyzed existing contracts for potential risks or opportunities for improvement.
- Monitored changes in relevant legislation and assessed their impact on existing agreements.
- Prepared detailed reports outlining the status of all current contracts.
- Advised senior management on contractual matters such as renewals, extensions, terminations.
- Provided guidance to other departments regarding the interpretation of contractual terms and conditions.
- Conducted regular reviews of existing contracts to identify areas for improvement or renegotiation.
- Created templates for new contracts based on standard industry practices.
- Maintained an accurate database of all signed contracts and related documents.
- Participated in cross-functional teams to develop effective contract management systems.
- Assisted in developing policies and procedures related to contract administration.
- Managed vendor relationships by ensuring timely payments and resolving any payment disputes.
- Reviewed requests for proposals before they were submitted to vendors.
- Provided training sessions on contract management processes and procedures.
- Reviewed proposed contracts against established policies, guidelines and legal requirements to identify critical issues.
- Established clear review process throughout contract period to assess performance against expectations and requirements.
- Investigated and resolved compliance problems with independent approach focused on implementing and maintaining sound practices.
- Analyzed price proposals, financial reports and other data to determine reasonable prices.
- Resolved any disputes or conflicts that arose from contract performance issues.
- Reviewed and wrote the Services for Term Contracts, Site Presentation (Soft Services), including service standards, procedures and objectives.
Field Service Manager
Bicentennial Park Trust
Homebush , NSW
06.1998 - 06.2001
- Developed and implemented field service policies and procedures.
- Strategic development of maintenance requirements and cost analysis.
- Resolved customer complaints regarding field service operations.
- Monitored inventory levels for spare parts and supplies for field service technicians.
- Coordinated with vendors to provide timely repair services to customers.
- Trained new employees on company policies and procedures related to field service operations.
- Conducted performance reviews of all assigned personnel and provided feedback on areas of good performance and areas needing improvement or additional training.
- Managed daily activities of field service Supervisors by assigning tasks, monitoring progress and providing guidance when necessary.
- Utilized problem solving techniques to identify root causes of technical issues encountered in the field.
- Reviewed customer contracts for accuracy prior to signing off on completion of job order.
- Initiated process improvements to reduce cost of services.
Assistant Manager, Field Services
Bicentennial Park Trust
Homebush NSW
06.1996 - 06.1998
- Developed and implemented field service policies and procedures.
- Organized, directed, supervised and evaluated the work of assigned personnel.
- Monitored inventory levels for spare parts and supplies for field service technicians.
- Develop and implement strategic field operations, procedures and systems.
- Resolved conflicts with team members.
- Managed applicable budgets and procurement.
- Established and implemented maintenance Contracts - hard services
- Reviews of employees to identify achievements and areas of improvement.
Field Services Supervisor
Bicentennial Park Trust
Homebush NSW
01.1993 - 06.1996
- Organized and supervised field service team to ensure timely completion of assigned tasks.
- Developed and maintained positive relationships with customers, providing technical advice and support when needed.
- Ensured compliance with company policies and procedures related to field services.
- Monitored the performance of technicians in the field by conducting regular on-site visits.
- Developed, communicated and implemented maintenance rosters and procedures
- Resolved conflicts between team members
Education
WH&S; Code of Ethics; Respectful Workplace
DPE Training
Sydney Olympic Park, NSW2022
Emotional Intelligence in The Work Place
Independent Training
Sydney, NSW2020
Effective Public Sector Writing Skills
NSW Government Approved Training
Sydney, NSW2019
GC21 And MW21 Contracts
NSW Government Approved Training
Sydney, NSW2018
Conflict Resolution; WH&S; Team Building Skills
Various NSW Government Training
Sydney, NSW2016
Procurement Training Level 1, 2 And 3
NSW Government Approved Training
Sydney, NSW2015
Advanced Project Management
Australian Institute of Management
Sydney, NSW2015
Asset Management Methodology And Practices
Asset Management Systems NSW
Sydney, NSW2014
Contract Writing And Compliance
NSW Government Approved Training
Sydney, NSW2007
Project Management
Independant Training
Sydney, NSW2005
Contract Management And Resolution
Independent Training
Sydney, NSW2004
Associate Diploma Park Management and Horticulture - Park Management And Applied Horticulture
NSW TAFE
Ryde, NSW10.1999
Graduate Certificate - Landscape And Arboriculture
NSW TAFE
Padstow, NSW11.1995
Higher School Certificate - High School Studies
St Patricks College
Strathfield NSW11.1984
Skills
- Process Management
- Documentation review and writing requirements
- Price Structuring
- Cost analysis and pricing
- Procurement Process and Approvals
- Inventory Management Skills
- Vendor Relationship Management
- Documentation Skills
- Organizational Skills
- Team Building and Verbal Communication
- Customer Service
- Recordkeeping
- MEX and SAP Software Proficiency
- Contract Negotiation Expertise
- Vendor Relations
- Emotional Intelligence skills
Affiliations
- Keen gardener and land manager
- Cherish family time
Referees
References available upon request.
Timeline
Contracts Manager
Sydney Olympic Park Authority
06.2001 - Current
Field Service Manager
Bicentennial Park Trust
06.1998 - 06.2001
Assistant Manager, Field Services
Bicentennial Park Trust
06.1996 - 06.1998
Field Services Supervisor
Bicentennial Park Trust
01.1993 - 06.1996
WH&S; Code of Ethics; Respectful Workplace
DPE Training
Emotional Intelligence in The Work Place
Independent Training
Effective Public Sector Writing Skills
NSW Government Approved Training
GC21 And MW21 Contracts
NSW Government Approved Training
Conflict Resolution; WH&S; Team Building Skills
Various NSW Government Training
Procurement Training Level 1, 2 And 3
NSW Government Approved Training
Advanced Project Management
Australian Institute of Management
Asset Management Methodology And Practices
Asset Management Systems NSW
Contract Writing And Compliance
NSW Government Approved Training
Project Management
Independant Training
Contract Management And Resolution
Independent Training
Associate Diploma Park Management and Horticulture - Park Management And Applied Horticulture
NSW TAFE
Graduate Certificate - Landscape And Arboriculture
NSW TAFE
Higher School Certificate - High School Studies
St Patricks College
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