Ray Jeffrey

I am a licensed electrician with a REC licence and have also been working in the HVAC/R industry for the past 12 years.

For the last 2.5 years I’ve been running my own business in South Gippsland Victoria, installing and servicing both domestic and commercial AirConditioning and electrical systems.

• Explained diagnostic findings to customers and outlined repair or service options.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Inspected equipment to diagnose operational issues.
• Adhered to safety protocols and policies to reduce workplace hazards.

Service technician working with specialist ultracold refrigeration systems and testing equipment.

Assistant to the manager, managing customer relations and integration of a new cloud based CRM system into the business, training new employees

Completed an apprenticeship in hvac/r and served as a service technician in the commercial refrigeration and AirConditioning industry.

At Wormald fire systems I worked in the minor works division, making alterations to and replacing existing fire detection and ewis systems.

• Explained diagnostic findings to customers and outlined repair or service options.
• Inspected equipment to diagnose operational issues.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.

• Discussed and recommended service options with customers and explained costs involved.
• Contributed to sales efforts by identifying upsell opportunities during service visits and effectively communicating benefits to customers.
• Proactively addressed potential issues through preventative maintenance measures, reducing the frequency of critical failures in the field.
• Provided telephone support to customers by determining cause of issue and explaining most effective solution.
• Mentored new hires as they acclimated to company culture, policies, procedures – fostering a positive work environment within the team.
• Trained and supported new hires resulting in better understanding of process flow and safety procedures.
• Established strong relationships with clients by providing exceptional customer support and addressing concerns promptly.
• Demonstrated strong problem-solving abilities by quickly diagnosing and resolving complex technical issues in high-pressure situations.