Ray Lattouf

• Organise daily delivery and dispatch of goods

• Counter sales, staff support and customer service.

• Supervision of warehouse staff, driving team performance and staff meeting

•Preparation of reports and customer receipts

•Monitoring the day-to-day running of the warehouse in a highly professional manner

• Ensure compliance in OHS Legislation and safety procedures

• Forklift driving

•Loading trucks for deliveries

•answering a high volume of calls

• data processing

•Managing inventory levels to ensure optimal stock availability

◦Communicating with customers and suppliers regarding shipments and deliveries.

◦Coordinate and liaise with other departments to ensure smooth operations.

•Identifying and implementing improvements to warehouse processes.

• Ensuring the quality of products and services provided by the warehouse.

•Problem Solving and resolving issues that arise in the warehouse.

•Identifying potential hazards associated with formwork, such as collapses, falls, and improper handling of materials.

•Regularly inspecting formwork systems, including materials, installation, and bracing, to ensure they meet safety standards and regulations.

•Creating and implementing safe work procedures for formwork erection, dismantling, and operation. 

•Providing safety training to workers on safe formwork practices, including proper use of equipment and emergency procedures.

•Ensuring that all workers adhere to safety regulations and procedures related to formwork and taking corrective action when necessary. 

•Investigating any accidents or incidents involving formwork to determine the root cause and prevent future occurrences.

•Maintaining accurate records of inspections, training, and incident investigations.

•Collaborating with project managers, supervisors, and other safety personnel to ensure a safe work environment.

•Keeping current with relevant safety regulations and industry best practices.

•Assisting with the development and implementation of emergency procedures related to formwork incidents.

•Monitoring the site for compliance with safety regulations and procedures.

•Reviewing and assessing the safety programs of contractors involved in formwork work.

• Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
• Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
• Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
• Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
• Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
• Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
• Developed and implemented training programs for new hires, improving overall team productivity and performance.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
• Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
• Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
• Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
• Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
• Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
• Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
• Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
• Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
• Coordinated with other departments to ensure smooth operation and timely completion of projects.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Analyzed and reported on key performance metrics to senior management.
• Developed and implemented strategies to maximize customer satisfaction.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Increased profit by streamlining operations.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Completed bi-weekly payroll for Number employees.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Interceded between employees during arguments and diffused tense situations.
• Kept high average of performance evaluations.
• Monitored front areas so that questions could be promptly addressed.
• Organized spaces, materials and catering support for internal and client-focused meetings.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

•Oversee the smooth and efficient running of the restaurant, including front-of-house and back-of-house operations.

•Hire,train, schedule and ensuring they are well-motivated and capable.

• Ensure a positive dining experience by addressing customer concerns, resolving complaints, and maintaining high standards of service.

• Manage inventory levels, order supplies, and minimize waste.

•Collaborate with chefs to develop and update menus, considering cost, quality, and customer preferences.

•Maintain high standards of food quality, hygiene, and safety

•Ensure the restaurant adheres to all relevant regulations, including licensing, food safety, and health and safety standard

•Develop and manage budgets, monitor expenses

•Prepare financial reports P&L

•Motivate and lead the team, setting goals and effectively communicate with staff, customers, and suppliers.

•conflict resolution

•Develop and implement marketing strategies to attract and retain customers.

•Effectively manage resources, including equipment and supplies.

•Oversee the smooth running of the café, ensuring everything from opening to closing is managed efficiently.

•supervise staff, including baristas, waitstaff, and kitchen staff

•Address customer needs and ensuring a positive customer experience and high levels of satisfaction.

•Order supplies, monitor stock levels, and manage inventory to minimize waste and ensure sufficient stock.

•Monitor daily expenses and revenues, prepare financial reports, and work to improve profitability. 

•Ensure compliance with food safety regulations and maintain a clean and hygienic environment.

•Coordinate with suppliers and vendors to ensure timely delivery of goods and services