Vibolreach (Ray) Leav
Assistant Restaurant Manager
Katoomba
Summary
Ambitious Assistant Restaurant Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Assistant Restaurant Manager
Echoes Boutique Hotel Blue Mountains
Katoomba, NSW
06.2023 - Current
- Liaise with all Department Heads, Operation Managers and Staff to achieve the Hotel's overall goals and smooth daily operation
- Maintaining 5-star service standards throughout operations
- Implement and ensure the highest standard of customer service at all time
- Liaise with operation manager on constructing drinks and wines menu
- Managing conferences and events on a daily basis according to banquet events order
- Attending operation meetings with department heads and operation managers
- Approve employees timesheets and ensure team members are working according to roster
- Managed team of up to 25 restaurant staff, maintaining exceptional customer service and quality standards
- Identified team weak points and implemented corrective actions to resolve concerns
- Managed inventory and negotiated with suppliers to reduce costs, ensuring profitability
- Managed staff schedules and maintained adequate coverage for all shifts
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Improved operational efficiency by introducing scheduling system that optimized staff allocation during peak hours.
Assistant Restaurant Manager
The George Hotel
Bathurst, NSW
10.2022 - 06.2023
- Assisting in creating team-training materials with managers
- Maintaining 5-star service standards throughout operations
- Supervise staff members in performing high-level customer service and restaurant service
- Managing conferences and events on a daily basis
- Assisting managers on opening and closing the restaurant
- Overlook restaurant, In-room Dining service, and conferences
- Managing inventory on a weekly basis
- Recording daily Food and Beverage reports
- Handling customer complaints and bill payments
- Making sure team members are trained and synergise well
Assistant Restaurant Manager
Lilianfels Blue Mountains Hotel and Resorts
Katoomba, NSW
05.2022 - 10.2022
- Supervise staff members in performing high-level customer service and restaurant service
- Monitoring employees productivity during service and providing constructive feedback
- Handling bill payments and customer complaints
- Keeping track of opening and closing duty check-list
- Managing restaurant's online booking
- Assisting Restaurant Manager on daily and weekly stock take
- Overlooked the whole restaurant's operation in the absence of the manager
- Passing on information from upper management to employees and vice versa
- Recorded daily revenue from cashier and reports
- Making sure all restaurant's policies from the government are being followed correctly
Food and Beverage Supervisor
Lilianfels Blue Mountains Hotel and Resorts
Katoomba, NSW
11.2021 - 05.2022
- A part of a pre-opening team that set up the restaurant standards, having high knowledge in team training and team-bonding
- Execute advanced skills in table and customer service within the luxury environment restaurant
- Demonstrates a high beverage knowledge for better customers experience
- Participated in creating new cocktail recipes
- Working as an all-rounder from table service, barista, and bartender
- Working as a cashier who settles bills
- Operating on SevenRoom system which is the main system for restaurant reservation
- Assisting Restaurant Manager on daily and weekly stock take
- Managing restaurant stocks and supplies
- An acting supervisor role in the absence of the supervisors and manager
- Assisting supervisors in daily staff briefing and maintaining high-level customer service and team performance throughout the business period
Food and Beverage Supervisor
The Savoury Dining
Penrith, NSW
10.2021 - 11.2021
- Supervise staff members in performing high-level customer service and restaurant service
- Monitoring employees productivity during service and providing constructive feedback
- Handling bill payments and customer complaints
- Keeping track of opening and closing duty check-list
- Managing restaurant's online booking
- Assisting Restaurant Manager on daily and weekly stock take
- Overlooked the whole restaurant's operation in the absence of the manager
- Passing on information from upper management to employees and vice versa
- Recorded daily revenue from cashier and reports
- Making sure all restaurant's policies from the government are being followed correctly
Food and Beverage Attendant (88 Noodle)
Crown Sydney
Sydney, NSW
12.2020 - 10.2021
- Company Overview: Crown Sydney is a luxury resort and casino located in Sydney, Australia
- Performed a high-level of customer service through-out the F&B department
- Working as a barista with skills and quality coffee
- Clearing plates on the table and resetting for the next customers
- Taking stock orders for the restaurant
- Working in Feast restaurant (Sea Food Buffet and A La Carte service)
- Working as a Runner job such as topping up food and drinks on the buffet
- MICROS Setting up food service counters and seating area, maintaining cleanliness and packing down after close
- Working in the role of a Host which sitting guests down on the table and taking orders
- Demonstrates the skill of wine opening, wine knowledge and presenting the wine to the customers
- Crown Sydney is a luxury resort and casino located in Sydney, Australia
Cashier
Sheraton Grand Sydney Hyde Park
Sydney, NSW
03.2019 - 03.2020
- Responsible on opening the restaurant in the morning and closing the shift daily
- Responsible on open and close the registers
- Handling customer complaints and providing clear information regarding products and services
Food and Beverage Attendant
Sheraton Grand Sydney Hyde Park
Sydney, NSW
09.2018 - 03.2020
- Performed a high-level of customer service through-out the F&B department
- Working as a barista with skills and quality coffee
- Clearing plates on the table and resetting for the next customers
- Taking stock orders for the restaurant
- Working in Feast restaurant (Sea Food Buffet and A La Carte service)
- Working as a Runner job such as topping up food and drinks on the buffet
- MICROS Setting up food service counters and seating area, maintaining cleanliness and packing down after close
- Working in the role of a Host which sitting guests down on the table and taking orders
- Demonstrates the skill of wine opening, wine knowledge and presenting the wine to the customers
Guest Service Agent
Waldorf Leura Garden Resort
Leura, NSW
04.2018 - 09.2018
- Processed and organized guest check-in, check-out, room reservations, changes, cancellation, set up traces and alerts within Opera PMS
- Cross-trained in Night Audit, Concierge, Reservation, and Housekeeping
- Owned and supported guest satisfaction and issues to ensure guests are happy with room refunds, complimentary gifts and building relationship with regular
Mentoring Scholarship Student: Back of House
Blue Mountain International Hotel Management School
Leura, NSW
04.2018 - 09.2018
- Customer service, including; - assisted students with food serving and food preparation
- Assisted chefs with responsible for food handling, cooking and students while on shifts
- The sole responsibility for opened and closed kitchen on the weekend making sure that everything was done accordingly
- Gave feedback to students at the end of the shifts and pointed out the key improvement
Food and Beverage Attendant
Crowne Plaza Canberra
Canberra, ACT
09.2017 - 03.2018
- Performed a customer service through-out the F&B department
- Working as a barista in a breakfast outlet and serving customers with skills and quality coffee
- Taking food and beverage orders and issuing bills in an efficient manner using great communication skills
- Working mainly in Red Salt restaurant (Buffet and A La Carte service) and support other services such as In-room dining and Banquets
- Taking food and beverage orders and issuing bills in an efficient manner
- MICROS Setting up food service counters and seating area, maintaining cleanliness and packing down after close
- Demonstrates the skill of wine opening and presenting the wine to the customers
Food and Beverage Attendant
Chamber Fine Dining Restaurant
Leura, NSW
07.2017 - 09.2017
- Maintaining a professional demeanor when providing customer service
- Greeting guests in a courteous and welcoming manner while maintaining an optimistic healthy workplace
- Listening to and taking criticism in a constructive manner to ensure that desired expectations are always met
- Building strong relationships with customers by assisting them with the menu choices and meal service
- Setting up food service counters and seating area, maintaining cleanliness, and packing down after close
- Demonstrates the skill of wine opening and presenting the wine to the customers
Front Staff
Subway
Parramatta, NSW
12.2016 - 01.2017
- Helping back and front of the house service
- Managing Inventory both input and output to maintain the service of the restaurant
- Serve Subway's products to the customers
- Manage to maintain restaurant cleanliness and packing down after close
- Following key value chain of the restaurant to make sure the quality services of the restaurant is maintained
Education
Bachelor of Business - International Hotel and Resort Management
Blue Mountains International Hotel Management School At Torrens University
Leura, NSW 04.2017 - 09.2019
Foundation Study -
University of Technology Sydney
Sydney, NSW 07.2016 - 01.2017
Skills
POS System
Cashier System
Food safety compliance
Inventory control
Training and mentoring
Staff training and development
Shift management
Restaurant operations
Menu planning
Scheduling and labor control
Timeline
Assistant Restaurant Manager
Echoes Boutique Hotel Blue Mountains
06.2023 - Current
Assistant Restaurant Manager
The George Hotel
10.2022 - 06.2023
Assistant Restaurant Manager
Lilianfels Blue Mountains Hotel and Resorts
05.2022 - 10.2022
Food and Beverage Supervisor
Lilianfels Blue Mountains Hotel and Resorts
11.2021 - 05.2022
Food and Beverage Supervisor
The Savoury Dining
10.2021 - 11.2021
Food and Beverage Attendant (88 Noodle)
Crown Sydney
12.2020 - 10.2021
Cashier
Sheraton Grand Sydney Hyde Park
03.2019 - 03.2020
Food and Beverage Attendant
Sheraton Grand Sydney Hyde Park
09.2018 - 03.2020
Guest Service Agent
Waldorf Leura Garden Resort
04.2018 - 09.2018
Mentoring Scholarship Student: Back of House
Blue Mountain International Hotel Management School
04.2018 - 09.2018
Food and Beverage Attendant
Crowne Plaza Canberra
09.2017 - 03.2018
Food and Beverage Attendant
Chamber Fine Dining Restaurant
07.2017 - 09.2017
Bachelor of Business - International Hotel and Resort Management
Blue Mountains International Hotel Management School At Torrens University
04.2017 - 09.2019
Front Staff
Subway
12.2016 - 01.2017
Foundation Study -
University of Technology Sydney
07.2016 - 01.2017