Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ray Taunton

Carrara,Qld

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

44
44
years of professional experience

Work History

Area Manager

Busy Ability
06.2023 - Current
    • Increased team productivity by streamlining processes and implementing more efficient systems.
    • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
    • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
    • Led a team to achieve company goals and fostering a positive work environment.
    • Conducted training sessions to educate employees on best practices and procedures to increase productivity.
    • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.

Director

RGT Consulting
09.2022 - 06.2023
  • Consulting on ISO 27001 Standard, Project Management for a Software as a Solution Organisation, Liaising with Department of Employment and Workplace Relations, Establishing and maintaining strong business relationships with stakeholders, Conducting Risk assessments, Consulting on Right Fit For Risk accreditation.
  • Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
  • Directed large-scale projects from inception to completion on time/budget with strict adherence to quality standards.

Various role since commencement: Branch Manager, Regional Recruitment Manager, Regional Business Manager, Manager for Recruitment Services, Operations Manager and General Manager

NORTEC Employment and Training (Jobactive, DES and NEST provider)
06.2013 - 09.2022
    • Oversaw the achievement of key business financial and performance objectives for the Jobactive Program, NEST, NIES (Employment Services) and Commercial Hire which included four Employment Regions across two States, 43 Sites, over 200 Employment Services staff, Provided strategic and operational leadership and support to all programs within the organisation, Promoted collaboration across all programs and Business Units (DES – Disability Employment Services, NEIS, Commercial – Labour Hire, Training Unit, Human Resources, SEE – Skills for Education and Employment and the IEC – Indigenous Engagement team), Actively promoted cross-divisional / program business opportunities across all operational areas of the organisation, Reviewed and assessed data in accordance with Departmental and organisational guidelines, policies and procedures, Developed and led continuous improvement projects and change management activities including the development of processes and procedures, Analysed financial and operational indicators and trends to draw accurate conclusions and implemented action plans in order to achieve performance goals, Interpreted and translated contractual guidelines into business practices that met both contractual and business performance benchmarks, Stakeholder engagement – building partnerships with employers, Government agencies, community organisations and participants, as well as building relationships with internal stakeholders to maximise outcomes and drive positive performance, Accountable for developing short term and long term plans to support strategic planning, Demonstrated high levels of emotional intelligence and perspective in interactions with all of organisation employees and all Stakeholders, Coached, mentored and guided Managers with a view to build their capacity in all areas, including Performance Management and areas in need of Performance Improvement
    • Encouraged a culture of Accountability and Respect, of self and others, Leadership – lead with Empathy, Accountability and Respect, Developed and implemented financial reporting mechanisms that showed actual performance point in time to ensure continuous improvement of organisational systems and processes to maximise employee efficiency, effectiveness and productivity to deliver quality client outcomes, Established processes and procedures in line with Contractual requirements with a view to drive both contractual and financial performance whist building Employment Services' Staff capability, Results and customer service focussed, Maintained compliance with contractual and quality standards, codes of practice and service guarantee, working within a legislative and regulatory environment, Ensure all funds expended from the Employment Fund provided value for money and did not put the Department in disrepute, Liaised directly with the Department's Contract Management team (Department of Education Skills and Employment), Proven experience interpreting contracts, guidelines and relevant legislation
    • Achieved departmental goals by developing and executing strategic plans and performance metrics.
    • Increased team productivity by implementing streamlined processes and effective communication strategies.
    • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Owner

Grafton Great Outdoors
05.2003 - 03.2012
  • Recruitment and rostering, stock control, ordering, stocktaking and receiving goods, staff training and appraisals, customer service, wages, budget creation accounts payable and advertisement.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.

Senior Youth Worker, Vocational Instructor, Team Leader, Deputy Superintendent Programs and Staff Development, Operations Co-Ordinator and Manager

Department of Juvenile Justice
01.1986 - 01.2003
  • Responsible for the safe and secure care and development of over 150 juvenile detainees
  • Develop procedures in accordance legislation and Departmental polices
  • Manage all client supervision, admissions, transfers, court appearances and discharge
  • Development and implementation of all education, vocational and recreational programs
  • Responsibility's included budgeting, staffing, rostering, risk management and safety and security.

Motor Mechanic

K.T.Motors
01.1980 - 01.1986

Education

Skills

    • Strong people Management skills – always look to lead by example whilst Managing with Empathy and Accountability
    • Excellent time management skills
    • Extensive experience training, developing, coaching and mentoring Staff
    • Well developed negotiation and conflict resolution skills
    • Agile and resilient
    • Capable of establishing priorities to achieve work goals
      • Possess a motivated and flexible attitude
      • Proficiency in the use of a variety of industry specific software applications as well as Microsoft products
      • Operation of Employment Services Software: ESS Web, Qlik and Bridge
      • Relationship Building and Management
      • Business Development and Planning

References

Available on request

Timeline

Area Manager

Busy Ability
06.2023 - Current

Director

RGT Consulting
09.2022 - 06.2023

Various role since commencement: Branch Manager, Regional Recruitment Manager, Regional Business Manager, Manager for Recruitment Services, Operations Manager and General Manager

NORTEC Employment and Training (Jobactive, DES and NEST provider)
06.2013 - 09.2022

Owner

Grafton Great Outdoors
05.2003 - 03.2012

Senior Youth Worker, Vocational Instructor, Team Leader, Deputy Superintendent Programs and Staff Development, Operations Co-Ordinator and Manager

Department of Juvenile Justice
01.1986 - 01.2003

Motor Mechanic

K.T.Motors
01.1980 - 01.1986

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Ray Taunton