Rayan Daher
Sydney
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximise employee engagement and performance. Detailed Client Service Associate known for having great organisational skills. Gifted at working with all types of customers.
Overview
6
6
years of professional experience
Work History
Debt Recovery Specialist
ADR
Sydney
07.2023 - 08.2025
- Analyzed debtor information to develop tailored repayment plans.
- Communicated with clients to negotiate payment arrangements effectively.
- Managed collections process for overdue accounts using specialized software.
- Reviewed financial records to identify potential recovery opportunities.
- Coordinated with legal teams for escalated collection actions when necessary.
- Educated clients on debt obligations and financial management strategies.
- Tracked account status updates in the company's case management system.
- Collaborated with team members to refine collection strategies and improve efficiency.
- Researched and verified customer information to ensure accurate contact details.
- Provided timely feedback on collection efforts through daily reporting systems.
- Maintained detailed records of all collection activities and account statuses.
- Promptly escalated unresolved disputes or complex cases requiring additional research or attention.
- Participated in team meetings designed to discuss solutions for difficult cases or improve overall workflow processes.
Traffic Controller
AYTC
Sydney
03.2022 - 05.2024
- Directed vehicle movements to ensure safe and efficient traffic flow.
- Communicated directions clearly to drivers and pedestrians on site.
- Monitored site conditions to identify potential hazards and mitigate risks.
- Coordinated with team members to maintain operational efficiency during peak times.
- Utilized traffic management tools for real-time monitoring and reporting.
- Implemented best practices for effective traffic management and control procedures.
- Managed setup and removal of temporary traffic control equipment and signs.
- Directed vehicles around construction sites and flagged drivers through blocked roads.
- Utilized two-way radios for communication between dispatchers or other field personnel concerning changes in traffic conditions due to accidents or inclement weather.
- Directed traffic flow and monitored intersections to ensure the safe passage of vehicles, pedestrians and cyclists.
- Directed pedestrians across busy streets and around construction sites.
- Responded quickly to emergency situations by providing direction to drivers and managing the flow of vehicular traffic.
- Ensured compliance with local laws, regulations and ordinances related to motor vehicle operation, parking and loading and unloading zones.
Team Member
KFC
Merrylands
05.2019 - 03.2022
- Maintained high standards of food safety and cleanliness in the kitchen.
- Assisted customers with orders and provided excellent service at the counter.
- Prepared and cooked menu items according to company recipes and standards.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Restocked supplies and organized inventory to support daily operations.
- Trained new team members on food preparation and customer service protocols.
- Operated kitchen equipment safely and effectively to enhance productivity.
- Handled cash transactions accurately during busy shifts at the register.
- Maintained a clean and organized work area throughout shift.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Education
Cerdon College
Merrylands, NSWSkills
- Team Leadership
- Customer Service
- Performance Management
- Staff Training
- Negotiation
- Time Management
- Problem Solving
- Cash Handling
- Data Entry
- Administrative Support
- Quality Control
- Food Safety
- Team Building
- Communication
- Traffic Routing
- Traffic Safety Expert
- Two Way Radio Proficiency
- Debt negotiation
- Team collaboration
- Effective communication
- Attention to detail
- Time management
Courses
- White card — Mar 2022 - Present
- WORK HEALTH & SAFETY TRAFFIC CONTROL WORK (TCR/ IMP) — Mar 2022 - Present
Timeline
Debt Recovery Specialist
ADR
07.2023 - 08.2025
Traffic Controller
AYTC
03.2022 - 05.2024
Team Member
KFC
05.2019 - 03.2022
Cerdon College