Rayan El Ali
Potts Hill ,Nsw
Summary
Highly-qualified Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages tasks with accuracy and great time management abilities. Smoothly monitors security and serves diverse customer needs.
Overview
11
11
years of professional experience
Work History
Real Estate Agent
Professionals belmore
Belmore
08.2023 - Current
- Created reports detailing weekly and monthly performance metrics related to sales goals achieved.
- Conducted market research to identify new sales opportunities.
- Assisted in developing promotional campaigns targeting specific markets.
- Utilized various marketing materials such as brochures or catalogs to demonstrate product features and capabilities.
- Analyzed customer feedback data to improve product offerings and services provided by the company.
- Maintained strong relationships with existing clients by providing excellent customer service.
- Attended trade shows, conferences, and networking events to promote company's products and services.
- Provided user support for all system applications and hardware components.
- Created detailed reports on system usage, performance metrics and other related data points.
- Performed data entry tasks, including updating customer information in databases.
- Implemented backup procedures to protect data from loss or corruption.
- Managed email accounts by creating aliases, forwarding emails or resetting passwords.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Responded promptly to client inquiries via phone or email.
- Prepared comparative market analysis to estimate properties' value.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Analyzed potential investment opportunities based on financial reports.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Created detailed property descriptions for use in marketing material.
Leasing Consultant/Sales Assistant
Laing +Simmons
Regents Park, Nsw
05.2022 - 09.2023
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Contacted and followed up with tenants on renewal notices.
- Detailed application requirements and answered questions from prospective tenants.
- Conducted background checks on applicants.
- Conducted informative and personalized tours, resulting in new leases.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Used conflict resolution skills to quickly resolve issues among residents.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Encouraged prospective tenants to fill out applications after property tours.
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
- Checked rental eligibility by following company's verification process.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Handled advertising and email marketing campaigns for listings to bring in qualified buyers.
- Followed up with prospects throughout sales processes to offer assistance.
- Supported efficient operations by managing errands like dropping off lockboxes and clerical tasks such as business correspondence.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Sales Assistant
Baby bounce
Bankstown
11.2016 - 03.2018
- Bagged, wrapped and packaged purchases according to customer needs.
- Answered questions about current promotions and resolved issues according to store policies.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
- Handled credit and debit card payment processing to complete purchasing experience.
- Answered customers' questions regarding products, prices and availability.
- Supported sales personnel with technical solutions, costing and client presentations.
- Used product knowledge to assist customers and suggest products.
- Accepted and completed cash, check and credit card payments.
- Reset store displays for special events and seasonal merchandise changes.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Received and processed product returns.
Sale Assistant
Baby warehouse
Bankstown
02.2013 - 12.2013
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Improved customer satisfaction by finding creative solutions to problems.
- Created agendas and communication materials for team meetings.
- Earned reputation for good attendance and hard work.
- Improved operations by working with team members and customers to find workable solutions.
- Recognized by management for providing exceptional customer service.
Education
Certificate 4 in Real Estate Practice -
Tafe Nsw
Bankstown 05.2021
Certificate 3 in Community Pharmacy -
Just Career Training
Bankstown02.2020
Associate of Science - Math
University Of Lebanon
Tripoli07.2008
Skills
Customer needs assessment
- Customer service
- First Aid/CPR
- CCTV
- Processing payments
- Customer seating
- Communications
- Stock management
- Product merchandising
- Research and analysis
- File management expertise
- Microsoft Office expertise
- Document Scanning
- Data Entry
- Data Collection
Timeline
Real Estate Agent
Professionals belmore
08.2023 - Current
Leasing Consultant/Sales Assistant
Laing +Simmons
05.2022 - 09.2023
Sales Assistant
Baby bounce
11.2016 - 03.2018
Sale Assistant
Baby warehouse
02.2013 - 12.2013
Certificate 4 in Real Estate Practice -
Tafe Nsw
Certificate 3 in Community Pharmacy -
Just Career Training
Associate of Science - Math
University Of Lebanon