RAYAN ELMASRI
Mount Druitt,NSW
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist - Contact Services Credit Card Disputes
Commonwealth Bank Of Australia, CBA
03.2023 - Current
- Answering average 50 calls a day for dispute enquires
- Prepare case Correspondence for delivery outcomes.
- All Administrative Tasks and Projects
- Lodging first point complaints and escalating for higher delegation reviews
- Review customers dispute cases and follow up on information that is required.
- Assisting staff Members with Dispute Process via Daisy
- Investigated and resolved accounting, service and delivery concerns.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Staying up to date with policy and procedure to ensure all information provided is accurate
Customer Service Specialist /2IC
Commonwealth Bank Of Australia, CBA
01.2017 - 03.2023
- Working Closely with Branch Manager to Meet Branch KPI Expectations
- Assisting Customers with Financial needs and every day Banking building customer relationships.
- Experienced with all Job Fields: Telling, CSS, Concierge and Acting Branch Manager
- Branch Support Team Leader
- Customer Service Dealing with Complex Enquiries
- Completing POC calls and FHC
- Compliance Task & Risk tasks KYC checks
- BOH Task includes End of day Balancing, ATM services and Cash Escorts
- Staff Health and Safety Training
- Team Coaching with Policy and Procedure for Frontline Staff
- Ensure all Task completed are accurate and stored correctly
- Prepare all documents and Reports for External Audits
Education
Plumpton High School
Skills
- 7 years of customer service experience and Administrative experience
- 7 years of retail sales experience
- Ability to communicate with people of various levels
- Proficient and Professional telephone Manner
- Ability to work co-operatively within team and well independently
- Ability to cope and maintain professionalism whilst under pressure
- Highly developed Organization and time management skills
- Process and maintains workplace information
- Meeting KPI's and excelling performance
- Participate in OHS processes
- Organise and complete Daily work Activities
- Computer efficient
Personal Qualities
- Resilient, Honest and Reliable
- Trustworthy
- Attention to Detail
- Persistent and Highly Motivated
- Initiative and take ownership
- Very enthusiastic and confident
- Quick learner
- Effective communication skills
- Great customer service skills
- Works Cooperatively in a team
- Works well Independently
References
- Commonwealth Bank Coo, Manager: Paul Tran, 0466 551 713
- Commonwealth Bank Revesby, Branch Manager: Marina Dawoud, 97741655, 0436 843 625
- Commonwealth Bank Campsie, Branch Manager: Sam Bazzi, 0403 172 883
Timeline
Customer Service Specialist - Contact Services Credit Card Disputes
Commonwealth Bank Of Australia, CBA
03.2023 - Current
Customer Service Specialist /2IC
Commonwealth Bank Of Australia, CBA
01.2017 - 03.2023
Plumpton High School
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