Rayanne Kodsi
Epping,VIC
Summary
Energetic and collaborative professional with a proven track record in developing strong teamwork and customer service skills within fast-paced environments. Great at effective communication and problem-solving, consistently ensuring efficient and accurate task completion. Eager to transition into a new field by leveraging transferable skills to drive success and contribute positively to team goals. Passionate about fostering customer satisfaction and committed to making a meaningful impact in any role.
Overview
2
2
years of professional experience
Work History
Team Member
Donut King
01.2025 - Current
- Provided exceptional customer service by efficiently taking orders and addressing inquiries.
- Operated kitchen equipment safely while preparing food items according to standardized recipes.
- Maintained cleanliness and organization of work area, ensuring compliance with health regulations.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Assisted in training new crew members on operational procedures and safety protocols.
Customer Service Team Member
Cafe Jabelle
12.2023 - 02.2024
- In my role as Customer Service Team Member I've excelled in a fast-paced and high-volume transaction environment, consistently meeting and exceeding sales targets, delivering service to a diverse clientele across various age groups
- Managed difficult customer situations with professionalism and empathy.
- Contributed to team effort by meeting performance goals and assisting colleagues when needed.
- I have trained staff, managed shifts from opening to closing, successfully operated POS software, managed till count and banking to ensure smooth store operations during all hours
Crew Member
HUNGRY JACKS
05.2023 - 12.2023
- As crew member I was responsible for maintaining clean and sanitary food preparation areas, equipment and utensils
- Cross-trained in multiple positions to assist during busy periods.
- I assisted at the front counter, drive-thru, and other areas to create positive dining experiences
- I successfully operated POS systems and handled cash transactions while pushing promotional product and utilizing upselling techniques to meet set KPI's and budgets
- Operated kitchen equipment in line with safety standards.
Education
Year 11 VCE - VCE
Antonine Catholic College
Pascoe Vale, VIC12.2026
Skills
- Ability to work autonomously and cooperatively
- Cash handling and till counting
- Phone and online order management
- Strong conflict resolution
- POS software operation
- Accepting replenishing stock
- Time management/organization
- Petty cash documentation
- Inventory management
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
LANGUAGE
English Proficient (C2)
Arabic Advanced (C1)
Hobbies and Interests
Fashion, Photography, Sports, Extracurricular clubs and awards
Timeline
Team Member
Donut King
01.2025 - Current
Customer Service Team Member
Cafe Jabelle
12.2023 - 02.2024
Crew Member
HUNGRY JACKS
05.2023 - 12.2023
Year 11 VCE - VCE
Antonine Catholic College
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