RAYHAN ABOU-EID
Glenroy
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognised for taking proactive approach to identifying and addressing issues, with focus on optimising processes and supporting team objectives. Committed to leveraging these qualities to drive team success and contribute to organisational growth.
Overview
3
3
years of professional experience
Work History
Child Protection Employment Program (CPEP)
Department of Family Fairness and Housing
03.2025 - Current
- Participated in a structured, paid 16-week program providing hands-on experience in child protection services.
- Collaborated with experienced practitioners to gain a comprehensive understanding of child protection roles and responsibilities.
- Engaged in case management tasks, including risk assessments and the development of safety plans for children and families.
- Attended and contributed to internal and external meetings, enhancing collaborative skills and understanding of multidisciplinary approaches.
- Gained exposure to legal processes related to child protection, including the preparation of court reports and documentation.
- Developed a strong understanding of the Child Protection Manual and capability frameworks, applying theoretical knowledge to practice.
- Enhanced cultural competency through training and exposure to diverse communities, ensuring culturally sensitive service delivery.
- Strengthened communication and interpersonal skills by interacting with clients, families, and professionals in a supportive environment.
Administrative Assistant
Victorian Arabic Social Services (VASS)
08.2024 - Current
- Assisted clients in accessing services, demonstrating empathy and communication skills.
- Drafted contracts and performed administrative tasks efficiently and accurately.
- Collaborated with team members to support organizational operations.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Private Tutor
08.2022 - Current
- Tutored students in Maths and English, fostering critical thinking and strong study habits.
- Improved students’ academic performance through tailored learning approaches.
- Encouraged confidence and motivation through positive reinforcement strategies.
- Conducted both in-person and online sessions, demonstrating adaptability and strong communication.
Home Care Case Manager
Victorian Arabic Social Services (VASS)
12.2024 - 03.2025
- Managed a caseload of 25+ clients, conducting assessments and developing individualized care plans.
- Collaborated with healthcare professionals to coordinate care and ensure quality support.
- Maintained strong relationships with clients, families, and service providers.
- Managed cases efficiently, ensuring proper documentation and timely communication with all parties involved.
Volunteer With Counsellor
Victorian Arabic Social Services
08.2024 - 03.2025
- Observed and supported counselling sessions, practicing active listening and rapport-building skills.
- Drafted letters and documented case notes for face-to-face and telehealth sessions.
- Assisted in finding and distributing tailored resources to clients based on their needs.
Volunteer With School Psychologist
Australian International Academy
08.2024 - 12.2024
- Supported the implementation of a buddy system to promote student well-being.
- Collaborated with the school psychologist to deliver student support programs.
- Researched and provided resources on positive behavioral interventions.
- Created a visual routine schedule for a student with learning needs.
Psychological Firs Aid Webinar
Australian Red Cross
06.2022 - 06.2022
- Learned key crisis response strategies and best practices in supporting individuals during emergencies.
- Engaged in role-play simulations to apply psychological first aid principles.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Applied Science - Psychology – Honours
RMIT University
Melbourne, VIC12.2024
Bachelor of Applied Science - Psychology – Behavioural Sciences
RMIT University
Melbourne, VIC12.2023
International Baccalaureate - High School Certificate
Australian International Academy
Coburg, VIC12.2020
Skills
- Active Listening
- Problem Solving
- Bilingual: English & Arabic
- Teamwork & Collaboration
- Strong Communication Skills
- Friendly, positive attitude
- Time management
- Flexible and adaptable
Timeline
Child Protection Employment Program (CPEP)
Department of Family Fairness and Housing
03.2025 - Current
Home Care Case Manager
Victorian Arabic Social Services (VASS)
12.2024 - 03.2025
Administrative Assistant
Victorian Arabic Social Services (VASS)
08.2024 - Current
Volunteer With Counsellor
Victorian Arabic Social Services
08.2024 - 03.2025
Volunteer With School Psychologist
Australian International Academy
08.2024 - 12.2024
Private Tutor
08.2022 - Current
Psychological Firs Aid Webinar
Australian Red Cross
06.2022 - 06.2022
Bachelor of Applied Science - Psychology – Behavioural Sciences
RMIT University
International Baccalaureate - High School Certificate
Australian International Academy
Bachelor of Applied Science - Psychology – Honours
RMIT University
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