Summary
Overview
Work History
Education
Skills
Timeline
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Rayhana Habibi

Westminster,Western Australia

Summary

Dynamic professional with a proven track record excelling in customer service and problem-solving. Recognized for enhancing client satisfaction through tailored consulting strategies and fostering teamwork. Adept at managing time efficiently and maintaining a positive attitude, ensuring a collaborative and productive work environment.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

4
4
years of professional experience

Work History

Engage Comittee Member

TSA Group
01.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Services Australia Consultant

TSA Group
11.2024 - Current
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Enhanced communication among team members to foster collaborative and supportive work environment.
  • Increased client satisfaction by developing comprehensive consulting strategies tailored to each business's unique challenges and objectives.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.

Retail Trainer

IGA
05.2022 - 03.2024
  • Assisted retail managers in developing customized performance improvement plans for underperforming staff members, enabling targeted coaching efforts to yield positive results.
  • Championed diversity and inclusion efforts within the workplace by integrating relevant topics into standard training curriculums for all employees.
  • Evaluated employee progress through regular assessments and provided constructive feedback to promote continuous improvement within the team.
  • Provided coaching and mentoring to employees.

Customer Service Cashier

IGA
01.2021 - 03.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Answered product questions using knowledge of sales and store promotions.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Counted money in drawers at beginning and end of each shift.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Customer Service Cashier

Spudshed
01.2023 - 10.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Butcher Shop Clerk

Honeywell Meats
11.2022 - 10.2023
  • Increased sales through effective upselling of specialty meats and related products.
  • Consistently met performance targets by effectively managing time-sensitive tasks.
  • Ensured product quality by performing regular checks on expiration dates and rotating stock accordingly.
  • Boosted efficiency levels through thorough cleaning practices at the end of each shift to ensure readiness for the next day''s operations.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Educated customers on various cuts of meat, cooking methods, and recipe ideas for optimal enjoyment of their purchases.

Education

High School Diploma -

Mercy College
Koondoola
10-2024

Business And Medical Adminstration - Business And Medical

North Metropolitan TAFE
Perth, WA
01-2023

VET Certificate - Community Services

Mercy College
Koondoola
01-2023

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Critical thinking
  • Excellent communication
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Verbal communication
  • Decision-making
  • Organization and time management

Timeline

Engage Comittee Member

TSA Group
01.2025 - Current

Services Australia Consultant

TSA Group
11.2024 - Current

Customer Service Cashier

Spudshed
01.2023 - 10.2023

Butcher Shop Clerk

Honeywell Meats
11.2022 - 10.2023

Retail Trainer

IGA
05.2022 - 03.2024

Customer Service Cashier

IGA
01.2021 - 03.2024

High School Diploma -

Mercy College

Business And Medical Adminstration - Business And Medical

North Metropolitan TAFE

VET Certificate - Community Services

Mercy College
Rayhana Habibi