Gloria Patelesio
Melton West,VIC
Summary
I am a reliable and confident individual who is always eager to learn and is open to new opportunities and challenges. Advanced in customer service with 5 years of experience. I work equally well independently or as a dynamic team worker. I am ready to contribute to a dynamic team and accelerate revenue growth.
Overview
9
9
years of professional experience
Work History
Energy Specialist
Origin Energy
Melbourne, VIC
04.2024 - 10.2024
- Inbound/Outbound calls
- Reviewed utility bills and guided customer through the breakdown of costs and charges
- Educated customers about their eligibility for government assistance to help with utility bills if unable to afford to pay
- Analysed customers energy usage and educated them on tips that could help save more energy and potentially help reduce the amount of high bills
- Reviewed electrical & gas plans to evaluate energy efficiency
- Issuing bills to customers via email or post
Customer Service Representative
Civica
Melbourne, VIC
05.2023 - 01.2024
- Inbound/Outbound calls.
- Completed day-to-day duties accurately and efficiently
- Analyzed customer financial information and determined appropriate payment plans
- Discussing accounts of customers with outstanding fines/infringements they have outstanding
- Guiding and educating customers on the process in reference to the stage of their fine
Debt Collector
Law Debt Collection
Papakura, Auckland
12.2020 - 01.2023
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements
- Investigated the creditworthiness of potential borrowers by ordering credit reports and verifying references
- Analysing payments
- Dictaphone typing
- Filing and sending off Legal documents for court proceedings
- Escalated unresolved disputes to legal counsel as necessary
- Attended meetings with internal staff members to discuss best practices for collections processes
- Appointed to train new employees
Customer Service Representative
Couriers Please
Truganina, Vic
10.2018 - 07.2020
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Answered inbound calls, chats and emails to facilitate customer service
- Conducting depot searches for missing parcels
- Being in direct contact with Corporate clients to organise bulk collections and deliveries
- Collected deposits or payments and arranged for billing
Picker Packer
Fastline
Laverton, Vic
02.2018 - 04.2018
- Organized stock on shelves in an orderly fashion for efficient retrieval
- Utilized RF scanners to track inventory movements throughout the facility
- Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks
- Selected products and items from shelves and pallets for customer orders
Administrative Assistant
Par Leasing
West Footscray, Vic
08.2017 - 09.2017
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel
- Managed incoming calls while providing information or transferring callers to appropriate personnel
- Sorted and distributed incoming faxes, letters and emails for office distribution
Kitchen Hand
DiCaprio's Family Restaurant
Hoppers Crossing, Vic
04.2016 - 11.2016
- Cleaned dishes, pots, pans and utensils
- Swept and mopped floors to maintain cleanliness in the kitchen area
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed
- Disposed of garbage according to health regulations
- Maintained a neat work station throughout shift hours
Education
High School Graduate - Student
The Grange
Hoppers Crossing11-2016
Student -
McAuley High School
Otahuhu01-2015
Skills
- Active listening
- Confident
- Patient
- Problem solving
- Case investigation
- Empathy
Timeline
Energy Specialist
Origin Energy
04.2024 - 10.2024
Customer Service Representative
Civica
05.2023 - 01.2024
Debt Collector
Law Debt Collection
12.2020 - 01.2023
Customer Service Representative
Couriers Please
10.2018 - 07.2020
Picker Packer
Fastline
02.2018 - 04.2018
Administrative Assistant
Par Leasing
08.2017 - 09.2017
Kitchen Hand
DiCaprio's Family Restaurant
04.2016 - 11.2016
High School Graduate - Student
The Grange
Student -
McAuley High School
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