Rayleen Taleh
Waigani,Papua New Guinea
Summary
I look forward to (aspire) using my experience as well as my ability to communicate & liaise with people in a challenging & responsible position that will be an asset to my employer.
Overview
16
16
years of professional experience
Work History
ADMIN & Logistics OFFICER
Mineral Resources Development Company (MRDC)
04.2025 - Current
- Legal & Board Services Logistics (Airlines Tickets/Accommodation/Allowances)
- Prepare Board packs for Board Meetings
- Print/Organize/Sort & bind papers for the Board Directors
- Organize purchase order (PO) for payments to suppliers either external/internal
- Organize airlines memberships for Directors for New/Renewal
- Receiving invoices for goods receipt & updating for payments
- Organize online Australian visas for Board Directors travelling (new/renewal)
- Assist other departments for group travel logistics
ADMIN SUPPORT OFFICER
Mineral Resources Development Company (MRDC)
10.2024 - 04.2025
- Corporate Services
- Organize Membership to Air Niugini/RPYC/Aviat for Directors & EMT
- Organize Membership for Staff to Life Gym/Tribes Fitness/Lamana
- Organize MD’s Membership to Airways Gym
- Organize Quarterly Bills for Hitron (Playbox) & Telikom (Staff PUG)
- Organize Australian Business Visa for Staff/Directors
- Prepare Paper Order
- Organize Travel & Logistics where need be.
- Assist Operations Team with daily vehicle requests
- Update DHL Outstanding Invoices
- Assist Security Team prepare their memo for outstanding allowance.
- Renewals for MRDC POST OFFICE BOX
- Pronto usage – Prepare, Raise, Goods Receipt & Updating
RELIEVING OFFICER as MD’s Executive Officer
Mineral Resources Development Company (MRDC)
01.2020 - 04.2020
- Greet & Welcome Guests as soon as they arrive at the Office to see MD
- Answer & screen & incoming calls for MD
- Register incoming mails/memos/PR for MD’s approval
- Attending to incoming emails for MD’s attention
- Attend to Boardroom Bookings requests by each division
- Organize toiletries/supplies for MD’s office (Boroko Foodworld)
- Organize Lunch every Tuesdays for EMT Meeting
- Organizing MD Annual membership (Airways Health & Fitness Club/Papua Yacht Club/Coral Sea Hotel – Pacific Privilege)
- Travel Bookings - Qantas (International)
- Travel Bookings online (International) – (Fiji Airways/Virgin Australia/Qantas)
- Travel Bookings – Domestic – Liaise with Bart Yacop for field trips
- Arranged MD’s online USA Visa application
- Arranged MD’s NIV Appointment System online – Appointment Confirmation
- Arrange Hotel Accommodation online – (Hilton Brisbane/Hilton Sydney/Hilton Sydney) – Executive/ Deluxe Room
- Prepare Travel Allowances (overseas)
- Organizing travel/allowance/accommodation for subsidiary Directors traveling with MD for meeting (Overseas)
- MD’s vehicle (BEZ 781) registration renewal (MVIL)
- MD’s Directorship outside of MRDC (BSP/SNT/PEARL RESORT/TAUMEASINA RESORT & STAR MOUNTAINS PLAZA/ OK TEDI/Dirio) Liaising with Secretaries of each company ensuring MD’s travel airport transfers & hotel bookings are confirmed before traveling
- Organize domestic travel/hire car for MD’s boys escorting MD for meetings outside of Port Moresby
- Organized MD’s children school fee payments
RECEPTIONIST
Mineral Resources Development Company (MRDC)
05.2018 - Current
- Greet & Welcome Guests as soon as they arrive at the Office
- Direct Visitors to the appropriate person or office
- Answer, screen & forward incoming phone calls
- Ensure reception area is tidy and presentable
- Provide basic & accurate information in-person via phone/email
- Assist Corporate Service Team receive, sort & distribute daily mails/delivery/newspapers
- Maintain office security by following safety procedures & controlling access via the reception desk (monitor logbook, issue visitor pass)
- Order front office supplies & keep inventory of stock
- Arrange travel & accommodation where necessary
- Coordinate replenishing of kitchen supplies & water
- Perform other clerical receptionist duties such as filling, photo copying & scanning
- Contributes to Team effort by accomplishing related results as needed
- Manage Operations Help Desk (OH)
- Ensure receipt of flowers/ newspapers
- Attend Team Meetings
- Raising Purchase Order (PO)
- Assist Investment/ Treasury Team with DHL Online booking & delivery to Cairns/Taumeasina/Singapore
- Preparing Confirmation Letters for staff to banks etc.
- Assisting Security Team with preparing their memos/letters – when needed
- Attend to Boardroom Bookings requests by each division
- Paper Order – After 2/3 months when stock decreases
- EMT Water Cartons – Monthly/ Or when needed
- Hitron Payments – Quarterly
- PUG payments – Quarterly
- Helping to keep Boardroom clean after every meeting
- Staff Gym Membership Registration
- Directors Gym/Air Niugini Executive club membership
- EMT Gym/ Air Niugini Executive club membership
- Organizing MD Annual membership (Airways Health & Fitness Club/Papua Yacht Club/Coral Sea Hotel – Pacific Privilege) – Assist MD’s PA
- Organizing staff medical checkups with PIH
- Organize Lunch every Tuesdays for EMT Meeting – when MD’s PA not in
- Assisted Legal for a month in - Preparation of Board Packs (Printing/Sorting/Binding)
- Maintaining Correspondence Register for Directors PR – Legal
- Assisting with Correspondences – Legal
- Providing support to lawyers & Legal Manager – Legal
- Assisting with organizing logistics for Directors for travel etc when needed - Legal
- Any other business – I can also run Australian Visas for Tourist & Business
CUSTOMER SERVICE OFFICER
Mineral Resources Development Company (MRDC)
01.2018 - 05.2018
- Attending daily to Landowners Queries
- Answer customer queries via telephone, email or in person
- Handle customer complaints (LOs) provide appropriate solution or refer to concerned officer to handle
- Program building access cards
- Accessing clients to other levels by giving them access
ADMIN/ OFFICE COORDINATOR (Marketing)
National Development Bank (NDB)
02.2016 - 08.2017
- Attend to Customers – Internal & External
- Attend to Manager’s calls incoming/tracing calls
- Petty cash for office amenities & provide acquittals back to accounts team
- Tidiness of the office
- Doing RSVPS when hosting events
- Assist Marketing Manager in preparing monthly costs reports on how much we spent monthly
- Arrange quarterly order of stationeries for the department
- Follow up on Manager’s monthly rental bills
- Organizing appointments for Marketing Manager with Corporate Clients
- Prepare staff files for Manager’s records (medical reports/personal in for etc)
- Establish & maintain supplier contact & maintain financial files & records i.e submissions, PO’s, quotation summary forms & others
- Assist Marketing Team members on other projects & tasks when needed
- Prepare submission for payments for events such as corporate dinner, sports etc.
- Arrange Team travels – Allowances/Accommodation/Flight Bookings
- Travelled to Hagen for BPNG Expo & coordinated it
- Following up with suppliers for invoices to raise payments
CUSTOMER SERVICE OFFICER (Lending)
National Development Bank (NDB)
07.2015 - 02.2016
- Attend to Customers – Internal & External
- Screening or assisting loan queried clients over the phone
- Attend to Customers with regards to application lodging for SME Loan
- Receipting Loan Repayment Clients
- Doing filing for existing/default customers etc
- Keeping track of all files both incoming & outgoing files
- Relieving Admin Officer
- Attending Field Trips outside of the city doing awareness of the loan products
COMMUNICATION & ADMIN ASSISTANT
People’s Micro Bank Limited (PMBL)
07.2014 - 07.2015
- Attend to Customers – Internal & External
- Monitoring the main switch board & attend to enquiries on loans via phone/email
- Attend to HR matters as doing staff filing or doing travel bookings for staff
- Collect daily customer queries & send to my CEO for feedback
- Attend to new applicants for job interviews
- Assist Payroll Officer or HR Supervisor prepare submissions
- Assist Administrator in preparing Board Papers for board meetings
- Filing & Monitoring of staff annual leave forms/sick leave forms
- Registering of incoming mails – DHL & etc
IT BILLING EXECUTIVE
Digicel PNG Limited
01.2011 - 01.2013
- Attend to Customers – Internal & External
- Running Monthly Bill Run for Post Paid Customers
- Run Free money for selected prepaid customers
- Attending to all incoming queries via email by Corporate Billing Team
- Setting credit limits for Post Paid accounts according to the selected rate plan
- Activating inactive vouchers raised by OCL
- Sending sms blasts to customers or 400 sms to customers
- Creating short codes for the products or services eg; 205 Mobimedia
- Provision Call Me & Credit Me mobile numbers to use the services
- Deactivate Credit U or easiPay services for all Post Paid numbers
CUSTOMER CARE TECHNICAL EXECUTIVE
Digicel PNG Limited
01.2010 - 01.2011
- Attend to Customers – Internal & External
- Attending to incoming & outgoing calls by customers via phone/emails
- Attend to voucher queries (serial status checks, recharge)
- Reimbursement processing via CRM (Customer Record Management) regarding disputed charges on easiPay, voucher recharge & current prepaid promotions
- Attending to Customer Care PC on application Trouble Shooting & escalation when needed
- Daily Products & Service testing & providing only the Top-5 issues to Senior Management
- Escalating inactive vouchers to relevant team in Sales & Distribution
Education
CERTIFICATE - ADMINISTRATIVE SUPPORT
ONLINE ALISON COURSES
01.2022
CERTIFICATE - EXECUTIVE ASSISTANT SKILLS
ONLINE ALISON COURSES
01.2022
FUNDAMENTALS - HUMAN RESOURCES
ONLINE ALISON COURSES
01.2020
CERTIFICATE - ATTENDANCE, FINANCIAL LITERACY WORKSHOP
MRDC
01.2018
CERTIFICATE - TRAINING, INTERNAL CUSTOMER SERVICE TRAINING
NDB
01.2017
CERTIFICATE - PARTICIPATION, ACCOUNTING FOR NON ACCOUNTANTS
IBBM
01.2016
CERTIFICATE - PARTICIPATION, UNDERSTANDING FINANCIAL STATEMENTS
IBBM
01.2016
STATEMENT OF COMPLETION - SHORT COURSE CUSTOMER SERVICE
SOUTH PACIFIC EMPLOYMENT INSTITUTE
01.2016
CERTIFICATE - COMPUTING
INSTITUTE OF BUSINESS STUDIES (IBS)
01.2007
CERTIFICATE - COMPUTER APPLICATIONS
INSTITUTE OF BUSINESS STUDIES (IBS)
01.2007
HIGHER SCHOOL CERTIFICATE - GR 12
GORDON SECONDARY SCHOOL
01.2006
HIGHER SCHOOL CERTIFICATE - GR 10
CARITAS TECHNICAL SECONDARY SCHOOL
01.2004
Skills
- Teamwork
- Collaboration
- Flexibility
- Open -mindedness
Timeline
ADMIN & Logistics OFFICER
Mineral Resources Development Company (MRDC)
04.2025 - Current
ADMIN SUPPORT OFFICER
Mineral Resources Development Company (MRDC)
10.2024 - 04.2025
RELIEVING OFFICER as MD’s Executive Officer
Mineral Resources Development Company (MRDC)
01.2020 - 04.2020
RECEPTIONIST
Mineral Resources Development Company (MRDC)
05.2018 - Current
CUSTOMER SERVICE OFFICER
Mineral Resources Development Company (MRDC)
01.2018 - 05.2018
ADMIN/ OFFICE COORDINATOR (Marketing)
National Development Bank (NDB)
02.2016 - 08.2017
CUSTOMER SERVICE OFFICER (Lending)
National Development Bank (NDB)
07.2015 - 02.2016
COMMUNICATION & ADMIN ASSISTANT
People’s Micro Bank Limited (PMBL)
07.2014 - 07.2015
IT BILLING EXECUTIVE
Digicel PNG Limited
01.2011 - 01.2013
CUSTOMER CARE TECHNICAL EXECUTIVE
Digicel PNG Limited
01.2010 - 01.2011
CERTIFICATE - EXECUTIVE ASSISTANT SKILLS
ONLINE ALISON COURSES
FUNDAMENTALS - HUMAN RESOURCES
ONLINE ALISON COURSES
CERTIFICATE - ATTENDANCE, FINANCIAL LITERACY WORKSHOP
MRDC
CERTIFICATE - TRAINING, INTERNAL CUSTOMER SERVICE TRAINING
NDB
CERTIFICATE - PARTICIPATION, ACCOUNTING FOR NON ACCOUNTANTS
IBBM
CERTIFICATE - PARTICIPATION, UNDERSTANDING FINANCIAL STATEMENTS
IBBM
STATEMENT OF COMPLETION - SHORT COURSE CUSTOMER SERVICE
SOUTH PACIFIC EMPLOYMENT INSTITUTE
CERTIFICATE - COMPUTING
INSTITUTE OF BUSINESS STUDIES (IBS)
CERTIFICATE - COMPUTER APPLICATIONS
INSTITUTE OF BUSINESS STUDIES (IBS)
HIGHER SCHOOL CERTIFICATE - GR 12
GORDON SECONDARY SCHOOL
HIGHER SCHOOL CERTIFICATE - GR 10
CARITAS TECHNICAL SECONDARY SCHOOL
CERTIFICATE - ADMINISTRATIVE SUPPORT
ONLINE ALISON COURSES
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