Summary
Overview
Work History
Education
Skills
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WWC
Timeline
Volunteer
Raylene Feeney

Raylene Feeney

Mornington,VIC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Experienced health assistant/ support worker, knowledgeable about safe patient ambulation, personal grooming assistance, and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support.

Overview

36
36
years of professional experience

Work History

Personal Support Worker

Bolton Clarke
02.2024 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
  • Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
  • Developed trust-based relationships with clients through active listening and empathetic communication skills.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.

PCW - Home and Community support

Bolton Clarke
01.2024 - Current
  • Domestic assistance within the consumers home to enable them to remain safe and independent in the community.
  • Daily tasks may include cleaning bathrooms, bed making, dusting, cleaning floors throughout their home mopping and vacuuming, ironing, wiping over fridges, cupboard doors, benches and stoves.
  • Observation of the client mentally and physically.
  • Daily Administration tasks.

Personal Care Assistant/ Support worker

Warrnambool City Council
04.2021 - Current
  • Assisted with daily living activities, running errands and household chores.
  • Remained alert to problems or health issues of clients and competently responded.
  • Maintained clean personal areas.
  • Applied mobility assistance knowledge to safely ambulate patients different spaces involving varying elevations and obstacles.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
  • Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
  • Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
  • Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
  • Promoted independence with structured routines and clear communication to support clients in their daily lives.
  • Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Real Estate sales assistant

Ray White
03.2021 - 05.2023
  • Engaging in prospecting activities to generate leads such as calls, door knocking and relationship building.
  • Conducting open homes and private buyer appointments.
  • Maintaining and managing the database and contacts.
  • Facilitating and organizing appointments, meetings and inspections.
  • Managing enquiries via email, phone, and SMS.
  • Assisting at auctions.
  • Preparing open home packs.

Home Care Services | Home Care Support

Simply Seniors in Home Care
01.2021 - 04.2021
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Shopped for groceries regularly to keep house stocked with necessities.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Provided transportation to doctor's appointments, grocery stores, salons, and barbershops.
  • Assisted patients with self-administered medications.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.

Bridge Personnel
01.2019 - 01.2020
  • Company Overview: Home Care Support Services
  • Remained alert to problems or health issues of clients and competently responded.
  • Assisted with daily living activities, running errands and household chores.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Home Care Support Services
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
  • Monitored and assisted residents through individual service plans.
  • Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
  • Assisted patients with self-administered medications.
  • Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
  • Provided respite care for families, allowing them the opportunity to recharge while ensuring their loved one received consistent quality care.
  • Facilitated client transportation to appointments, ensuring punctuality while providing emotional support during visits.
  • Assisted with daily living activities, running errands, and household chores.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Completed regular check-ins and progress report for each client.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Transported clients to and from medical appointments with safety and efficiency.

Real Estate Assistant

Chamber's Real Estate
01.2018 - 12.2019
  • Assisted with open houses on Saturdays.
  • Preparing marketing reports for appraisal.

Housekeeping

Compass Group
01.2012 - 06.2012
  • Responsible for providing a high level of Business Support and Executive contract within Chevron's corporate environment including Energy and Utilities, LNG and Resourcing, Manufacturing and Industrial.
  • Ensure the client's confidentiality is followed to compliance with Chevron's policy on Privacy, always ensuring confidentiality.
  • Follow administration schedules accordingly.
  • Client relationship management of existing clients, proactive contact schedules.
  • Ensuring complete documentation compliance on database for legal purposes.
  • Provide a high standard towards environmental policies and procedures following compliance with Chevron.
  • Apply documentation records accordingly to OH&S standards and guidelines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail.
  • Proved successful working within tight deadlines and a fast-paced environment.

Track Maintenance

Railtrain
08.2010 - 01.2011
  • Responsible for providing and maintaining documentation at a high production standard to supervisors following high demand schedules and communication disciplines across multiple corporate industry sectors.
  • Develop strategy for targeting of BHP clients to arrange face to face meetings with supervisors.
  • Present solution-based offerings to client base in the form of presentation of informal meetings.
  • Establishing professional relationships with the key decision makers in the client organization.
  • Developing reputation within the industry as an 'expert' resource to clients and candidates.
  • Proactive networking within BHP sector.
  • Providing quotations and terms and conditions to ensure compliance to the LJN consortium.
  • Reverse marketing of candidates with highly desirable skill sets and experiences to clients.
  • Record the BHP required supervisor documents accordingly.
  • Built and maintained strong relationships with contractors and candidates.
  • Optimized train schedules by completing maintenance tasks efficiently and within designated timeframes.
  • Developed strong relationships with colleagues from diverse backgrounds, fostering a positive work environment that encouraged collaboration and teamwork.
  • Enhanced rail infrastructure longevity through timely replacement of worn tracks and components.
  • Promoted a culture of safety among team members by prioritizing proper procedures during all maintenance activities.
  • Coordinated with other team members to complete large-scale projects on schedule while minimizing disruptions to train services.
  • Ensured smooth train operations by maintaining proper track alignment and adjusting as needed.
  • Performed installations and conducted repair work on railroad crossing signals and components to bolster safety.

Patient Services Assistant/Environmental Services Housekeeper

Peninsula Health
11.2004 - 12.2008
  • Company Overview: Victoria
  • Maintain records of cleaning and food services.
  • Managed communication relating to the relevant orders and availability of resources.
  • Consistently met with the rostering arrangements and service provisions according to Peninsula health requirements.
  • Business Development - created, maintained, and developed relationships with clients.
  • Assisted and communicated with patients and clients throughout the administration process.
  • Led the continuous improvement of business processes.
  • Enhanced patient satisfaction by providing efficient and courteous assistance during check-in and check-out procedures.
  • Managed inventory levels of office supplies, preventing stock-outs or overordering through regular review and ordering as needed.
  • Assisted in maintaining a clean and welcoming environment for patients, ensuring optimal comfort during their visits.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Supported patients and family members, actively listening to concerns and offering compassionate care.
  • Disinfected tools, equipment and surfaces between patients.
  • Completed necessary reports and documentation on time and to specifications.
  • Cleaned and set up rooms in preparation for patient appointments.
  • Prepared and delivered meals to patients, assisting with feeding when necessary.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
  • Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
  • Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
  • Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
  • Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Upheld a strong safety culture by consistently following established guidelines for the handling and disposal of biohazardous waste.
  • Exceeded departmental goals for cleanliness ratings through meticulous attention to detail in all aspects of daily work.
  • Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites, and labor and delivery rooms to maintain exceptional level of cleanliness.
  • Verified cleanliness and organization of storage areas and carts.
  • Assisted in training new hires on proper procedures, safety guidelines, and equipment usage to ensure consistency across the team.
  • Optimized workflow efficiency with proactive communication between housekeeping team members and other departments.
  • Provided exceptional customer service while addressing concerns or requests from facility occupants in a professional manner.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Fostered a collaborative atmosphere within the housekeeping team by providing support during peak periods or absences when needed.
  • Increased overall facility hygiene by regularly laundering linens, bedspreads, and towels according to guidelines.
  • Collaborated with department supervisors to identify areas for improvement in housekeeping processes and implement changes as needed.
  • Minimized disruptions to hospital operations with efficient coordination of housekeeping services around patient care schedules.
  • Promoted adherence to regulatory requirements by staying current on evolving industry standards for environmental services housekeeping best practices.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Supervised supplies in inventory and submitted reorder requests.

Receptionist

Macintosh Computers
12.1992 - 05.1993

Pembroke Investments
05.1992 - 12.1992
  • Assisting with word processing to documentation Administration dept.
  • Greeting Clients in a professional manner.
  • Responding to and resolving the day-to-day queries.
  • Assisting Consultants related to administration duties.
  • High standards towards telephone communications.
  • Maintain telephone directories.
  • Contacting potential candidates to verify interest in roles.
  • Collating and delivering information.
  • Operating electronic and hard copy filing systems.
  • Maintain and monitor business resources.
  • Supported the Professional Team of three Senior Consultants assisting administration tasks.
  • High standards towards presentation to clients.
  • Reception duties according to Pembroke Standards and procedures.
  • Maintain telephone directories.
  • Operating filing systems accordingly.
  • Client and candidate liaison.

Accounts Clerk

Boral Concrete Head Office Artarmon
05.1990 - 05.1992
  • Supported the Accountant with the required accounts receivable and payable accounts.
  • Source documents.
  • Process financial documents accordingly to company and legislative requirements.
  • Data entry all invoices into accounts system accurately and within timelines.
  • Maintain all credit and debit journals.
  • Prepared all presentation materials for client meetings.
  • Reception duties when required.

Receptionist

North Sydney council
05.1989 - 12.1989
  • Collating council records.
  • Reception duties.
  • Greeting clients to a high manner.
  • Provided administration support such as daily involvement in customer interface activities.
  • Manage conflict with customers.
  • Provide customer support with requested information and assistance.
  • Managed all incoming telephone communications via switchboard.

Education

No Degree - CPR

Accredited Training
Frankston, VIC
06-2025

No Degree - First Aid

South West Institute of TAFE
Warrnambool, VIC
09-2022

Certificate IV - Real Estate

REIV
Melbourne, VIC
11-2019

No Degree - Safe Working Level 2 Defined Interstate Rail Netwo

CERT
Adelaide
04-2013

Cert IV - WH&S

Southwest Institute of TAFE
Warrnambool, VIC
06-2012

Certificate III - Business Administration

QTS Quality Training Solutions
Brisbane, QLD
06-2006

Certificate III - Health Services Assistant ( Client /patient )

Peninsula Training Education Program
Dromana, VIC
05-2006

Skills

  • Administrative Skills
  • Excellent standards towards business
  • Practice in a professional manner
  • Experience in all Administrative tasks
  • Exceptional ability to complete legal requirements for various documentation
  • Compliant with confidentiality and privacy guidelines and procedures
  • Effective communication
  • Confident interpersonal manner and voice
  • Skilled in stakeholder engagement
  • High standard of written and oral skills
  • Sensitive to the importance of good public presentation and appropriate dress standards
  • Self-driven professional
  • PowerPoint 2010
  • Microsoft Office Suite (Windows, Word & Excel) - 2010
  • E-mail and Internet - Advanced
  • Microsoft Outlook 2010
  • Excel
  • Positive interpersonal skills
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Effective time management
  • Meticulous attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Proficient in managing multiple tasks
  • Multitasking Abilities
  • Excellent communication
  • Computer skills
  • Critical thinking
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication

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Construction white card.

WWC

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Timeline

Personal Support Worker

Bolton Clarke
02.2024 - Current

PCW - Home and Community support

Bolton Clarke
01.2024 - Current

Personal Care Assistant/ Support worker

Warrnambool City Council
04.2021 - Current

Real Estate sales assistant

Ray White
03.2021 - 05.2023

Home Care Services | Home Care Support

Simply Seniors in Home Care
01.2021 - 04.2021

Bridge Personnel
01.2019 - 01.2020

Real Estate Assistant

Chamber's Real Estate
01.2018 - 12.2019

Housekeeping

Compass Group
01.2012 - 06.2012

Track Maintenance

Railtrain
08.2010 - 01.2011

Patient Services Assistant/Environmental Services Housekeeper

Peninsula Health
11.2004 - 12.2008

Receptionist

Macintosh Computers
12.1992 - 05.1993

Pembroke Investments
05.1992 - 12.1992

Accounts Clerk

Boral Concrete Head Office Artarmon
05.1990 - 05.1992

Receptionist

North Sydney council
05.1989 - 12.1989

No Degree - CPR

Accredited Training

No Degree - First Aid

South West Institute of TAFE

Certificate IV - Real Estate

REIV

No Degree - Safe Working Level 2 Defined Interstate Rail Netwo

CERT

Cert IV - WH&S

Southwest Institute of TAFE

Certificate III - Business Administration

QTS Quality Training Solutions

Certificate III - Health Services Assistant ( Client /patient )

Peninsula Training Education Program

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Raylene Feeney