Raylene Friedrichs
Banya,Australia
Summary
Dynamic leader with proven expertise in workforce management and budget control, honed at Totally Adult. Excelled in enhancing customer satisfaction and boosting team performance through innovative staff development programs. Skilled in verbal communication and complex problem-solving, significantly reducing turnover and driving profitability.
Overview
9
9
years of professional experience
Work History
Manager Of Totally Adult
Totally Adult
Morayfield, Caloundra
01.2014 - 10.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Education
Certificate - First Aid And Cpr in Care And Education Surroundings
Allens Training Birtinya
BirtinyaSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Workforce Management
- Budget Control
Timeline
Manager Of Totally Adult
Totally Adult
01.2014 - 10.2022
Certificate - First Aid And Cpr in Care And Education Surroundings
Allens Training Birtinya