Raymond Chen
Red Hill
Summary
Experienced with providing attentive and personalized service to guests in a bustling restaurant setting, utilizing strong multitasking abilities to manage tables and deliver prompt service. Proven track record of maintaining a welcoming atmosphere and addressing guest needs efficiently.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter
CHIC GOURMET/NO 9 PALACE
03.2022 - 05.2024
- Maintained a pristine, organized dining space, ensuring every detail contributed to an elevated guest experience.
- Demonstrated unwavering composure in high-pressure periods, expertly diffusing conflicts and handling challenging customer interactions.
- Utilized extensive menu knowledge to offer personalized recommendations, aligning guest tastes and dietary needs with the perfect meal.
- Efficiently reset and sanitized tables immediately after departures, promoting a seamless flow of incoming guests.
- Managed challenging situations with a professional demeanour, turning potential issues into positive customer experiences.
- Simultaneously handled multiple tables with high accuracy in order processing and delivery, ensuring every guest received top-notch attention.
- Delivered exceptional customer service while multitasking effectively, consistently meeting shift goals and guest expectations.
- Addressed guest concerns promptly and professionally, contributing to a consistently positive dining environment.
- Clearly explained menu items and offered suitable alternatives for food allergy concerns, ensuring guests felt informed and secure.
- Efficiently processed dining checks by printing totals, collecting payments, and providing receipts with precision.
- Worked closely with kitchen staff to accommodate dietary restrictions, ensuring all guests enjoyed safe and delicious options.
Bubble Tea Barista
Sharetea
06.2022 - 01.2023
- Crafted a diverse range of bubble tea beverages, ensuring precise measurements, consistent flavor profiles, and visually appealing presentation.
- Delivered personalized service by offering knowledgeable recommendations and clear explanations on drink
- Maintained a spotless, organized workstation and adhered to stringent food safety and sanitation protocols.
- Operated point-of-sale systems with accuracy, handling cash transactions and reconciling daily sales to uphold financial integrity.
- Monitored stock levels, coordinated timely restocking of fresh ingredients, and minimized waste through effective resource management.
- Worked seamlessly with colleagues during peak hours, ensuring smooth operations and rapid, attentive service in high-pressure environments.
- Diligently executed opening, closing, and shift change procedures
Education
Bachelor of Architecture And Environment -
University of Sydney
Sydney, NSW11-2027
High School Diploma -
Canberra Grammar School
Canberra, ACT10-2024
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Problem-solving
- Table setting
- Memory retention
- Complaint resolution
- Food hygiene
- Alcoholic beverage service
- Menu memorization
- Tableside service
Languages
Chinese
Native or Bilingual
Timeline
Bubble Tea Barista
Sharetea
06.2022 - 01.2023
Restaurant Waiter
CHIC GOURMET/NO 9 PALACE
03.2022 - 05.2024
Bachelor of Architecture And Environment -
University of Sydney
High School Diploma -
Canberra Grammar School
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