Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raymond Colon

Williamstown,VIC

Summary

Motivated professional with strong skills set in leadership, teamwork, customer experience, sales, account management, events management, facilities and operations. 15+ years experience in Customer Experience and Service Delivery. Experienced in highlighting the organization, its vision and its mission with dedicated outreach. Skilled at leading tours, handling requests and maintaining open, positive communication with members of the public. Proven track record in sales targets & acquiring office lease to companies for upto 36 months. Bilingual fluency in Tagalog (Philippine native language).

Overview

14
14
years of professional experience

Work History

Community Associate

Central House Toorak by The Commons
Toorak, VIC
07.2023 - Current
  • Oversaw building improvements to update facilities and meet tenant requirements.
  • Addressed building emergencies with high-level urgency and developed timely and effective solutions.
  • Managed spending to ensure adherence with budget.
  • Maintained records of payments, vendor pricing, energy usage and activity reports.
  • Coordinated with onsite managers, liaison officers and other outside agencies regarding safety and preventive maintenance.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Built strong operational teams to meet process and production demands.
  • Addressed customer concerns with suitable solutions.
  • Facilitated smooth relations and positive communication between employees and organizations.
  • Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.
  • Built sustainable relationships and trust with customer accounts through open interactive communication.
  • Communicated with customers via phone, email and online chats.
  • Guided customers through troubleshooting, navigating company site and using services.
  • Reflected team performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
  • Nurtured existing relationships with longtime customers while exploring opportunities to develop partnerships with prospects and leads.

Community Associate

WeWork
Melbourne, VIC
01.2023 - 07.2023
  • Build a welcoming and collaborative community environment amongst our members through organising upto 10 events per month ensuring member networking and relationship.
  • Ensure the building is fully operational and processes are running efficiently for all 2000+ members.
  • Drive growth and promotion of WeWork - service offerings.
  • Take direction from the Community Lead and the Community Manager to support Team as necessary.
  • Illustrating WeWork's core values and working towards achieving our mission.
  • Front Desk management
  • Events & Membership Engagement
  • Building Operations and Management
  • Client acquisition and retention.
  • Demonstrated exceptional sales skills by consistently exceeding market targets, resulting in a 20% increase in revenue within the first months of employment.

Resident Support Worker

Department of Justice and Community Safety
Melbourne, VIC
07.2020 - 03.2022
  • Resident Support Worker
  • Supervision of Entry and Exit points of Hotels utilized for mandatory quarantine including fire exits as required.
  • Monitoring of entry and exits of goes on hotel floors
  • Oversee registering people entering at entrance of hotel
  • Escorting and supervising guests authorized by AOs to designated exercise locations
  • Escalating/de-escalating issues, guests non compliance or reportable incidents to their hotel DJCS Team Leader.

Senior International Cabin Crew

Virgin Australia
Melbourne, VIC
03.2010 - 03.2021
  • Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
  • Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Served beverages and food items and relayed key information about offerings to passengers during flights.
  • Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment.
  • Comforted and reassured passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
  • Dealt with mechanical and passenger emergencies according to standards.
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
  • Followed safety, passenger and supply pre-flight checklists.
  • Directed junior team members in proper duties and company regulations.
  • Offered answers to passengers' questions and resolved issues that arose during flights.

Education

First Aid Certificate -

First Aid Course
Melbourne
04.2022

Responsible Service of Alcohol -

CFT International Pty Ltd
Melbourne
04.2022

Skills

  • Leadership and Management
  • Facilities and Operations Management
  • Sales Management & Operations
  • Events Management
  • Community Outreach & Engagement
  • High Written and Verbal Communication
  • Customer Experience
  • Initiative & Leadership
  • Communication and Interpersonal skills
  • Organizational
  • Administrative and computer skills - proficient in Word, Excel and all MS applications
  • Stakeholder Engagement

Timeline

Community Associate

Central House Toorak by The Commons
07.2023 - Current

Community Associate

WeWork
01.2023 - 07.2023

Resident Support Worker

Department of Justice and Community Safety
07.2020 - 03.2022

Senior International Cabin Crew

Virgin Australia
03.2010 - 03.2021

First Aid Certificate -

First Aid Course

Responsible Service of Alcohol -

CFT International Pty Ltd

Similar Profiles

CREATE PROFILE
Raymond Colon