- Music
- Graphic Design
- Web Development and Design
- Cooking
- Youth Development Programs
- Dancing
- Fashion and Style
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
Raymond - Elvis Paice
unit 83/26 Felix St Brisbane,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Attendant
Freedom Fuel
07.2024 - Current
- Participated in ongoing training sessions to stay informed on industry trends, best practices, and new product offerings for effective client communication.
- Streamlined processes for handling inquiries, reducing wait times and increasing efficiency.
- Enhanced customer satisfaction by consistently providing prompt and courteous service.
- Maintained comprehensive knowledge of product offerings, enabling accurate information provision to customers upon request.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided support during peak hours, contributing to smooth operations and minimal wait times for customers.
- Contributed to a positive work environment by collaborating with colleagues in addressing challenging situations as a cohesive team.
- Sought ways to improve processes and services provided.
Assistant Manager
A R Entertainment
12.2022 - 01.2024
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects / tasks.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw daily operations to maintain store cleanliness and organization.
Bar Attendant
QA Hotel
09.2022 - 02.2023
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Implemented effective time management strategies to balance multiple responsibilities during peak hours without compromising service quality.
- Ensured compliance with state liquor laws by diligently verifying age requirements before serving alcoholic beverages.
- Assisted with event planning and execution for special occasions held at the venue, creating memorable experiences for guests.
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Maximized sales by upselling premium drinks and promoting daily specials.
- Demonstrated knowledge of cocktail recipes and drink preparation techniques, resulting in consistent quality beverages.
Red Rooster
Red Rooster
02.2022 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Guest Service Representative
Zone Bowling
04.2021 - 11.2021
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Greeted guests upon arrival by providing warm welcome.
- Upheld hotel policies and procedures by providing high level of customer service.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Education
High School Diploma -
Centenary Heights High School
Toowoomba, QLDSkills
- Customer Focus
- Complaint Handling
- CRM Software
- Customer Service
- Staff Training
- Customer Relations
- Data Entry
- Product Knowledge
- Money handling
- Microsoft Outlook
- Delivery Scheduling
- Team Development
- Retail store support
- Computer Proficiency
- Data Collection
- Complaint resolution
Interests
Timeline
Customer Service Attendant
Freedom Fuel
07.2024 - Current
Assistant Manager
A R Entertainment
12.2022 - 01.2024
Bar Attendant
QA Hotel
09.2022 - 02.2023
Red Rooster
Red Rooster
02.2022 - 08.2022
Guest Service Representative
Zone Bowling
04.2021 - 11.2021
High School Diploma -
Centenary Heights High School
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