Summary
Overview
Work History
Education
Skills
Certification
Education
References
Timeline
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RAYMOND FAAFOI

Melton South,VIC

Summary

I am a committed, hardworking and a trustworthy young man with the capacity to be flexible when learning new skills. Family is a major priority in my life and everything I do is to support my family. I am very outgoing and can easily build rapport with people from all walks in life and if given the opportunity I am prepared to strive for nothing but the best and make myself an asset to the day to day running of your organization.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Administration Officer

QBUILD
01.2024 - Current
  • Assisted with the preparation of monthly reports on a range of topics including sales figures, budgeting information and performance metrics.
  • Updated databases with new customer contact details or changes in existing accounts.
  • Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
  • Liaised closely with suppliers to ensure timely delivery of goods or services ordered by the company.
  • Scheduled regular maintenance checks on office equipment such as computers or printers.
  • Processed invoices, purchase orders and other financial paperwork in accordance with company policies.
  • Generated weekly reports detailing progress made against set targets or objectives.
  • Tracked inventory levels of supplies used in daily operations.
  • Developed emergency response plans in case of natural disasters or other unexpected events.
  • Developed business process flows to ensure proper implementation of SAP solutions.
  • Develop, implement, and maintain interfaces between SAP systems and non-SAP systems.

Residential Youth Worker

FOCUS QUEENSLAND
04.2023 - 12.2023
  • Escort young people into school and other activities
  • Demonstrate positive and socially appropriate behavior to young people in care
  • Manage the complex and challenging behaviors of young people (and may need to use physical restraint in some circumstances)
  • Creating a safe environment creating positive pathways for young people
  • Monitoring the wellbeing of multiple young men/women in residential care environments
  • Preparing dinner and helping young people build independence
  • Mediating any issues with parents and friends
  • Helping young people self-regulate and find alternative problem-solving solutions rather than violence.
  • Organized recreational activities such as field trips and outdoor sports events for youth participants.
  • Encouraged independent living skills such as budgeting, grocery shopping, meal preparation.
  • Participated in weekly case conferences to review client progress and develop new goals for clients.
  • Participated in regular supervision meetings with supervisors to discuss current cases and receive feedback on performance.
  • Provided support services to families of residents in order to ensure successful transition back into home life after release from residential care setting.
  • Facilitated daily activities such as educational, recreational, and social skill development for youth.
  • Assisted in crisis management situations involving suicidal ideations or other dangerous behaviors from youth.
  • Monitored and documented the progress of each resident's mental health status.
  • Managed medication administration process for residents according to physician instructions.
  • Coordinated community resources such as housing assistance programs and job training opportunities for former residents.

Youth Detention Officer

YOUTH JUSTICE
12.2022 - 04.2023
  • Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
  • Provided support and assistance to fellow officers during emergency situations.
  • Counseled inmates regarding their rights, privileges, rules and regulations of the facility.
  • Supervised inmates during recreational activities, providing guidance when needed.
  • Coordinated with other law enforcement agencies regarding criminal investigations involving detainees.
  • Conducted regular safety inspections of all equipment used by staff members or inmates.
  • Maintained records of incident reports and daily logs to document inmate activity.
  • Participated in training sessions designed to improve job performance or learn new techniques.
  • Responded quickly and effectively to any medical emergencies that arose within the facility.
  • Performed administrative duties such as filing, data entry, mail sorting and answering telephones.
  • Monitored inmate behavior to ensure compliance with facility regulations and procedures.
  • Escorted inmates from one area of the detention center to another safely and securely.
  • Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
  • Adhered strictly to all laws pertaining to detentions facilities while maintaining professional conduct at all times.
  • Enforced disciplinary action when appropriate according to established guidelines.

Resolution Services Assessment Officer

QUEENSLAND BUILDING CONSTRUCTION COMMISSION
09.2021 - 11.2022
  • Drafting and reviewing written correspondence
  • Sending and responding to emails
  • Arranging and engaging external specialists
  • Maintaining the information held in QBCC's database including ongoing review
  • Assist with administrative tasks as required
  • Provide exceptional customer service externally and internally
  • Contribute to the quality assurance of all communications, presentations and education materials
  • Apply, interpret, and provide high level written, oral and digital communication skills, problem solving reporting skills and efficient in MS office, salesforce, Build and ECM.
  • Developed and maintained effective working relationships with internal and external stakeholders.
  • Maintained accurate records of assessments in accordance with organisational procedures.
  • Created assessment reports to document decisions and recommendations to management.

Production Worker

National Glass
01.2018 - 08.2021
  • Reach KPI, Perform health and safety Tasks, Laminating - rolling of glass off table, Spot-sticking and writing on glass, Breaking out of glass on cutting tables, Unloading glass, Racking glass, Quality checking, Assisting loaders with orders for trucks, Assisting in warehousing duties, General housekeeping maintenance of the work space
  • Maintained a clean and organized workspace, resulting in a safer environment for all employees.
  • Collaborated with team members to achieve daily production goals and consistently meet deadlines.
  • Maintained compliance with health, safety, and environment practices.
  • Remained attentive throughout shifts, identifying potential safety hazards and promptly addressing them to maintain a secure work environment.
  • Demonstrated adaptability by quickly learning new processes when required due to changes in product specifications or client requirements.

Education

Certificate IV in Youth Work (Working Towards)

Hader Institute Of Education
Melbourne, VIC
04-2025

First Aid - Australia Wide First Aid -

11.2021

Cert IV in Laboratory Technology -

LTT
01.2017

Year 12 Queensland Certification of Education -

Narangba Valley State High School
01.2016

Skills

  • Advanced Computer Skills
  • Ability to work under pressure
  • Enjoy practical and manual work
  • Exceptional Organization Skills
  • Etiquette
  • Great at Multitasking
  • Excellent Customer Service
  • Great problem solving skills
  • Strong Interpersonal Skills
  • Good Oral and written skills
  • Excellent attention to detail
  • Drivers Licence
  • Team player
  • Administrative Support
  • Reporting skills
  • Calendar Management

Certification

  • Positive Blue Card to Working with children check - 3372221A
  • NDIS Worker Screening Clearance Card - 95082951. Exp Date: 29-Nov-2027

Education

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References

  • Lesa Asiata, QBCC Team Leader Case Manager, 07 3032 8071, Lesa.Asiata@qbcc.qld.gov.au
  • Moses Antonio, Focus Queensland Co-Worker, 0424243484

Timeline

Administration Officer

QBUILD
01.2024 - Current

Residential Youth Worker

FOCUS QUEENSLAND
04.2023 - 12.2023

Youth Detention Officer

YOUTH JUSTICE
12.2022 - 04.2023

Resolution Services Assessment Officer

QUEENSLAND BUILDING CONSTRUCTION COMMISSION
09.2021 - 11.2022

Production Worker

National Glass
01.2018 - 08.2021

Certificate IV in Youth Work (Working Towards)

Hader Institute Of Education

First Aid - Australia Wide First Aid -

Cert IV in Laboratory Technology -

LTT

Year 12 Queensland Certification of Education -

Narangba Valley State High School

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