RAYMOND FAAFOI
Melton South
Summary
I am a committed, hardworking and a trustworthy young man with the capacity to be flexible when learning new skills. Family is a major priority in my life and everything I do is to support my family. I am very outgoing and can easily build rapport with people from all walks in life and if given the opportunity I am prepared to strive for nothing but the best and make myself an asset to the day to day running of your organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Support Officer
Victoria State Emergency Service
11.2024 - Current
- Provided high-quality administrative support to the Facilities Management Group within a dynamic infrastructure and property environment.
- Acted as first point of contact for internal and external stakeholders, managing inquiries via the SysAid ticketing system and Facilities inbox.
- Triaged and directed queries to appropriate personnel, ensuring timely and effective follow-up.
- Administered facilities systems, maintaining accurate records and supporting operational efficiency.
- Supported financial and procurement processes, including raising purchase orders and tracking expenditure.
- Collaborated with the Infrastructure and Property finance partner to ensure effective budget oversight and adherence to financial governance frameworks.
- Delivered comprehensive administrative and secretariat support, including minute-taking and coordination of meetings.
- Contributed to continuous improvement initiatives to streamline administrative processes and enhance service delivery.
- Utilised SAP for processing purchase orders, managing vendor records, and supporting financial tracking and reporting functions.
- Assisted with event coordination, including support for volunteer functions, occasionally outside standard business hours.
- Undertook occasional travel to support business and volunteer initiatives across multiple locations.
Administration Officer
QBUILD
01.2024 - 10.2024
- Assisted with the preparation of monthly reports on a range of topics including sales figures, budgeting information and performance metrics.
- Updated databases with new customer contact details or changes in existing accounts.
- Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
- Liaised closely with suppliers to ensure timely delivery of goods or services ordered by the company.
- Scheduled regular maintenance checks on office equipment such as computers or printers.
- Processed invoices, purchase orders and other financial paperwork in accordance with company policies.
- Generated weekly reports detailing progress made against set targets or objectives.
- Tracked inventory levels of supplies used in daily operations.
- Developed emergency response plans in case of natural disasters or other unexpected events.
Residential Youth Worker
FOCUS QUEENSLAND
04.2023 - 12.2023
- Escort young people into school and other activities
- Demonstrate positive and socially appropriate behavior to young people in care
- Manage the complex and challenging behaviors of young people (and may need to use physical restraint in some circumstances)
- Creating a safe environment creating positive pathways for young people
- Monitoring the wellbeing of multiple young men/women in residential care environments
- Preparing dinner and helping young people build independence
- Mediating any issues with parents and friends
- Helping young people self-regulate and find alternative problem-solving solutions rather than violence.
- Organized recreational activities such as field trips and outdoor sports events for youth participants.
- Encouraged independent living skills such as budgeting, grocery shopping, meal preparation.
- Participated in weekly case conferences to review client progress and develop new goals for clients.
- Participated in regular supervision meetings with supervisors to discuss current cases and receive feedback on performance.
- Provided support services to families of residents in order to ensure successful transition back into home life after release from residential care setting.
- Facilitated daily activities such as educational, recreational, and social skill development for youth.
- Assisted in crisis management situations involving suicidal ideations or other dangerous behaviors from youth.
- Monitored and documented the progress of each resident's mental health status.
- Managed medication administration process for residents according to physician instructions.
- Coordinated community resources such as housing assistance programs and job training opportunities for former residents.
Youth Detention Officer
YOUTH JUSTICE
12.2022 - 04.2023
- Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
- Provided support and assistance to fellow officers during emergency situations.
- Counseled inmates regarding their rights, privileges, rules and regulations of the facility.
- Supervised inmates during recreational activities, providing guidance when needed.
- Coordinated with other law enforcement agencies regarding criminal investigations involving detainees.
- Conducted regular safety inspections of all equipment used by staff members or inmates.
- Maintained records of incident reports and daily logs to document inmate activity.
- Participated in training sessions designed to improve job performance or learn new techniques.
- Responded quickly and effectively to any medical emergencies that arose within the facility.
- Performed administrative duties such as filing, data entry, mail sorting and answering telephones.
- Monitored inmate behavior to ensure compliance with facility regulations and procedures.
- Escorted inmates from one area of the detention center to another safely and securely.
- Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
- Adhered strictly to all laws pertaining to detentions facilities while maintaining professional conduct at all times.
- Enforced disciplinary action when appropriate according to established guidelines.
Resolution Services Assessment Officer
QUEENSLAND BUILDING CONSTRUCTION COMMISSION
09.2021 - 11.2022
- Drafting and reviewing written correspondence
- Sending and responding to emails
- Arranging and engaging external specialists
- Maintaining the information held in QBCC's database including ongoing review
- Assist with administrative tasks as required
- Provide exceptional customer service externally and internally
- Contribute to the quality assurance of all communications, presentations and education materials
- Apply, interpret, and provide high level written, oral and digital communication skills, problem solving reporting skills and efficient in MS office, salesforce, Build and ECM.
- Developed and maintained effective working relationships with internal and external stakeholders.
- Maintained accurate records of assessments in accordance with organisational procedures.
- Created assessment reports to document decisions and recommendations to management.
Records Officer
QUEENSLAND BUILDING AND CONSTRUCTION COMMISSION
01.2018 - 08.2021
- Validating and scanning of documents
- Process, update and renew building licence applications
- Process all incoming building complaint forms
- Picking up and delivery of mail
- And operating mail machine
- Photocopying, scanning, and faxing
- Adhering to the Public Records Act 2002 (the Act) governs recordkeeping in Queensland
- Keeping all records of their activities, manage their public records responsibly and dispose of public records only if authorized
- Prioritizing tasks, making sure strict daily, weekly KPIs are met
- Supporting team members when pressured by workload.
- Provided training sessions for staff on using various types of software programs used for storing documents electronically.
- Assisted in preparing reports on the status of records management activities.
- Coordinated with vendors to provide technical support services related to record keeping systems.
- Created database systems for tracking and managing records.
Education
Certificate IV - Youth Work (Working Towards)
Hader Institute Of Education
Melbourne, VICFORKLIFT LICENCE
TRAINIX
03-2025
First Aid - Australia Wide First Aid
11.2021
Cert IV - Laboratory Technology
LTT
01.2017
Year 12 Queensland Certification of Education -
Narangba Valley State High School
01.2016
Skills
- Advanced Computer Skills
- Ability to work under pressure
- Enjoy practical and manual work
- Exceptional Organization Skills
- Etiquette
- Great at Multitasking
- Excellent Customer Service
- Great problem solving skills
- Strong Interpersonal Skills
- Good Oral and written skills
- Excellent attention to detail
- Drivers Licence
- Team player
- Administrative Support
- Reporting skills
- Calendar Management
Certification
- Positive Blue Card Number - 2121295. Exp Date: 2024 Nov
- NDIS Worker Screening Clearance Card - 95082951. Exp Date: 29-Nov-2027
Timeline
Business Support Officer
Victoria State Emergency Service
11.2024 - Current
Administration Officer
QBUILD
01.2024 - 10.2024
Residential Youth Worker
FOCUS QUEENSLAND
04.2023 - 12.2023
Youth Detention Officer
YOUTH JUSTICE
12.2022 - 04.2023
Resolution Services Assessment Officer
QUEENSLAND BUILDING CONSTRUCTION COMMISSION
09.2021 - 11.2022
Records Officer
QUEENSLAND BUILDING AND CONSTRUCTION COMMISSION
01.2018 - 08.2021
First Aid - Australia Wide First Aid
Cert IV - Laboratory Technology
LTT
Certificate IV - Youth Work (Working Towards)
Hader Institute Of Education
FORKLIFT LICENCE
TRAINIX
Year 12 Queensland Certification of Education -
Narangba Valley State High School
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