Raymond Fong
Brisbane,QLD
Summary
Friendly, organised, and enthusiastic with approximately 1 year's worth of hospitality experience combined. In current & previous hospitality jobs, high levels of customer satisfaction in interactions have been maintained. Responsible and mature thriving in fast-paced environments. Capable of working as part of a team to achieve sales goals & capable of interpersonal skills.
Overview
5
5
years of professional experience
Work History
All Rounder Barback
C'est Bon Restaurant & Le Bon Bar
2023.05 - Current
- Assisted servers in delivering food to guests' tableside in crowded environments whilst navigating narrow hallways with stairs.
- Kept bar presentable and well-stocked to meet customer needs and uphold standards of the working environment. (Tidy guest seating, clean tables, polish glass & silverware, assist in table prep, guest bill computation)
- Followed alcohol awareness procedures for preventing excessive guest intoxication whilst ensuring that the guests understand. (Pouring beer, wine, spirits & very occasional cocktail)
- Aid chefs as kithenhand with food preparation (de-shelling seafood, trimming & washing produce, prepare food for chefs & chopping various items)
- Assist in kitchen as dishie sorting & washing dishes & cutlery. I hand dry dishware before storing in its designated location.
Food Server & Cashier
IKEA Group
2021.12 - 2022.02
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Restaurant Waiter
Parkland Yum Cha Restaurant
2019.11 - 2019.12
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
Cashier, Waiter
Loving Hut Brisbane
2018.10 - 2018.11
- Operated cash register for cash, check and credit card transactions with accuracy
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Assisted with various banquet food stations, set up and service to multiple dining areas
Education
Business - Operational Leadership & Management
TAFE Queensland
South Bank, QLD03.2023
Whites Hill State College
Camp Hill, QLD02.2022
Mount Gravatt State High School
Mount Gravatt, QLD12.2021
Skills
- Guest relations management
- Food spoilage prevention
- Bill computation
- Dining area maintenance
- Daily specials memorization
- Tableside Service
- Order accuracy
- Glassware Polishing
- Cash Register Operation
- Management of high customer flow
- Organisation skills
- Food Preparation and Safety
Timeline
All Rounder Barback
C'est Bon Restaurant & Le Bon Bar
2023.05 - Current
Food Server & Cashier
IKEA Group
2021.12 - 2022.02
Restaurant Waiter
Parkland Yum Cha Restaurant
2019.11 - 2019.12
Cashier, Waiter
Loving Hut Brisbane
2018.10 - 2018.11
Business - Operational Leadership & Management
TAFE Queensland
Whites Hill State College
Mount Gravatt State High School
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