Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Raymond Hanna

Grafton,NSW

Summary

Customer service professional with expertise in team collaboration and problem-solving. Demonstrated ability to enhance customer satisfaction through effective communication and leadership in construction management. Recognized for adaptability and high productivity in fast-paced environments, contributing to improved store performance and customer experiences. Strong skills in multitasking, time management, and market trend identification drive sales and support team success.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Frame and Truss Forman

premium trusses
Grafton, NSW
05.2022 - Current
  • Provided guidance, direction, and technical assistance to crew members.
  • Communicated regularly with subcontractors regarding project timelines.
  • Trained new employees in safety regulations, operational procedures, and company policies.
  • Maintained daily logs of labor and equipment used on-site.
  • Supervised projects to uphold schedule requirements and quality demands.
  • Checked project details to verify job site materials and equipment.
  • Communicated with suppliers and coordinated delivery of supplies to job sites.

Trade Specialist

bunnings
Bathurst, NSW
07.2020 - 09.2020
  • Collaborated with other departments to resolve customer inquiries concerning trade issues.

Manager

mitre 10
Bathurst, NSW
03.2017 - 06.2020
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.

Frame and Truss

premium trusses
Grafton, NSW
02.2003 - 08.2012

Skills

  • Management of projects
  • Training in safety protocols
  • Maintenance and operation of equipment
  • Interpretation of blueprints
  • Quality control processes
  • Effective time management
  • Inventory control strategies
  • Organizational multitasking abilities
  • Customer support services
  • Team leadership capabilities

Certification

  • certificate 3 in warehouse operations
  • MR truck licence
  • forklift ticket

Timeline

Frame and Truss Forman

premium trusses
05.2022 - Current

Trade Specialist

bunnings
07.2020 - 09.2020

Manager

mitre 10
03.2017 - 06.2020

Frame and Truss

premium trusses
02.2003 - 08.2012

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Raymond Hanna