Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
Work History
Business Development Manager
Leadbeater Hotel Richmond
02.2019 - 11.2022
Help lead the management team on behalf of the ownership on the acquisition of a new hospitality venue from purchase/settlement/redevelopment and branding process
Implementation of new POS operating systems
Development of new business plan which included; the planning and building of new band room, transition of employment of new staff and creating protocols and culture for new staff
Utilising exceptional service skills and guest focus.
Administrator
Australian Prudential Regulation Authority (APRA)
06.2007 - 07.2018
Creating, writing, and delivering training instructions for internal clients
Helped formulate change in culture policy to reflect a more inclusive workplace
Manager of TRIM records data base.
Streamlined co-ordination of research functions for stakeholders relating to media and information regarding regulated institutions.
Maintained accurate documentation of company policies and procedures for easy reference by all employees.
Established an organised filing system that streamlined document retrieval and reduced misplaced files.
Administration Professional
Drake International
01.2007 - 05.2007
Working in filing and document flow areas.
General administration work, including reception, IT support, procurement and maintenance.
Part of a team delivering new software infrastructure.
Telephone sales work for a technology company, both inbound and outbound calls.
Increased customer satisfaction through prompt responses to inquiries, consistent follow-ups, and excellent problem-solving skills.
Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Education
Graduate Certificate - Arts
University of Melbourne
12.2023
Bachelor of Arts - Ancient History
Macquarie University
01.2018
Skills
Relationship Building
Records and Information Management
Issue Resolution
Cultural Intelligence
Training and Development
Listening
Verbal and written communication
Languages Technical Skills
Ancient Greek (University First Year level).
Latin (University First Year level).
TRIM Management records system.
How to deal with difficult people course.
Effective communication course.
Presentation and writing for business course.
Key Skills Attributes
Knowledge of the education, government sectors, and service sectors.
Current sales experience including phone marketing
Strong written and verbal communication skills
Excellent interpersonal communication skills, able to develop rapport quickly
Technical skills in operating MS Office, and internal databases, and good typing skills
Flexible to needs of rotating roster
A team player, able to work autonomously but also build relationships with co-workers and assist in team duties to contribute to success of the company