Summary
Overview
Work History
Education
Skills
Computer Skills
References
Timeline
Generic

Raymond Pierotti

Yarraville,VIC

Summary

I am a Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. One who Coordinates resources to meet expected business and customer demands. A Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

My greatest skill is in salesmanship and that is what has elevated me over the years into long term management positions. My passion and love for selling started in my teens across many industries and I have always been in the top 2 sales people of my piers. My true passion and skill is in the Furniture industry having spent over 20years selling and managing furniture related retail businesses.

I'm at a stage now that I would love to go back to selling being my primary focus and use all the management skills learnt over the years to help an organization build and maintain a formidable customer centric sales team.

Overview

24
24
years of professional experience

Work History

General Manager

Baby Mode Pty Ltd
Sunshine, VIC
06.2008 - 06.2024
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Train sales team to empower them with outstanding product knowledge across all brands & category of products. Train & instill key sales strategies and techniques that suite their individual personalities to achieve high conversion and long term meaningful sales.
  • Maintained relationships with vendors to obtain the best pricing across all brands & categories as well as continuity on supplies. Implement cohesive after sales service processes between vendors and our team to drive superior service to our customers.
  • Manage eCommerce side of the business across multiple platforms and retail ecommerce brands.
  • Analyze existing processes for effectiveness and develop new systems as needed to enhance overall customer experience.
  • Provide guidance and support to managers in order to foster an atmosphere of cooperation throughout the organization. "We are family" culture that respects all individuals roles in the organization so we work together for common goal.
  • Recruitment process by interviewing potential candidates for open positions.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Conducted market research to identify trends, opportunities, and threats in the industry.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Mitigated business risks by working closely with staff members and assessing performance.

Multi-Store Manager

Caesars Furniture Group
Griffith
11.2000 - 08.2008
  • Managed day-to-day operations of multiple retail stores, Retail Stores included:
  • Oz Design Furniture Griffith & Wagga Wagga
  • Knockonwood Furniture Griffith
  • Manage furniture import program for Knockonwood Furniture & Bedheaven.
  • Created and converted many commercial sales opportunities for our furniture retail group. Biggest project I managed from start to finish was over 400K, New Hotel fully furnished fit-out.
  • Non executive board member Caesar's Furniture Group. Participate in all monthly company board meetings for all stores. Oz-Design Furniture Griffith & Wagga, Knockonwood Furniture, Bedheaven, Caesars Furniture, Sleepdoctor & Carpet Court.
  • Key person responsible for managing & coordinating new store set up & fit-out ensuring compliance with franchisor and franchise company format, policies and procedures.
  • Performed weekly reviews of all store employees' job performances; provided constructive feedback when needed.
  • Maintained effective communication between franchise head office on performance, policy and procedures as well as Caesars Furniture Group Board.
  • Created monthly reports summarizing sales figures, operational expenses, customer feedback results, personnel changes.
  • Implemented TV, Radio and print marketing campaigns for multiple stores to promote special offers or discounts at different stores within the network.
  • Performed regular store visits to evaluate overall performance against established goals and objectives.
  • Manage merchandise standard levels to ensure brand integrity and philosophy. Manage adequate stock levels for customers while controlling costs associated with inventory management
  • Conducted regular audits of store locations to assess cleanliness standards, safety regulations adherence, and employee conduct.
  • Trained and supervised store staff on sales techniques, customer service protocols, product knowledge, inventory control measures, and cash handling practices.
  • Manage all recruiting by interviewing potential candidates for open positions at various store locations.
  • Organized periodic meetings with key members from each location to discuss current issues or challenges and opportunities related to their respective stores.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Created effective business plans to focus strategic decisions on long-term objectives for our group of stores.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Implemented successful business strategies to increase revenue and target new markets.

Education

High School Diploma -

Footscray Technical Collage
Footscray, VIC
12-1986

Skills

  • Staff Management
  • KPI analysis
  • Order Management
  • Sales Reporting
  • Sales Planning
  • Performance Management
  • Sales team training
  • Business Planning
  • Revenue Forecasting
  • Strategic Planning
  • Market and competitive analysis
  • Direct Sales
  • Superb time management
  • Exceptional multi-tasker
  • Brand-building strategies
  • Marketing strategy
  • Exceeds sales goals
  • Product Knowledge
  • Profit and revenue-generating strategies
  • Analytical problem solver

Computer Skills

  • Shopify Plus E-Commerce Platform
  • Klaviyo E-Commerce Marketing Platform
  • Retail Express POS
  • MYOB
  • Excel
  • Word

References

  • Michael Taliano: Caesars Furniture Group 0432 761 883
  • David Avola: Baby Mode Pty Ltd 0417 505 310
  • David Lockwood: Business Coach 0411 780 875
  • Frank D'assisi: Personal 0408 549 158

Timeline

General Manager

Baby Mode Pty Ltd
06.2008 - 06.2024

Multi-Store Manager

Caesars Furniture Group
11.2000 - 08.2008

High School Diploma -

Footscray Technical Collage
Raymond Pierotti