Summary
Overview
Work History
Education
Skills
References
Extra - Languages
Professional Development
Timeline
Generic

RAYMOND TUPOU

Newington,Australia

Summary

Dynamic Executive Manager with a proven track record at ALDI Stores, specializing in supply chain management and operational efficiency. Expert in strategic planning and employee development, I successfully led initiatives that enhanced performance metrics and fostered cross-functional collaboration, driving significant cost reductions and improved service delivery.

Overview

13
13
years of professional experience

Work History

Executive Manager Supply Chain

ALDI Stores
Minchinbury, NSW
04.2024 - Current
  • Ensured compliance with company policies and procedures in all areas of business operations.
  • Promoted collaboration among executives to drive operational efficiency improvements.
  • Liaised between various departments within the organization to facilitate communication flow.
  • Formed and sustained strategic relationships with clients.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Oversaw daily operations of multiple business units.
  • Provided leadership to ensure high standards of customer service were met or exceeded.
  • Facilitated creation and implementation of strategy designed to grow business.
  • Evaluated existing systems and processes for potential enhancements or replacements.
  • Developed and implemented strategic plans to meet organizational objectives.
  • Identified training needs for staff members in order to improve their job performance.
  • Reviewed operational reports and identified opportunities for cost reductions and process improvement initiatives.
  • Managed a staff of 10 employees, including recruitment, performance reviews, coaching, and disciplinary action.
  • Worked with cross-functional teams to develop thoughtful product positioning strategies.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided direct management of key functional managers and executives in business unit.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Conducted regular meetings with department heads to review progress on strategic objectives.
  • Established key performance metrics to measure success against organizational goals.
  • Evaluated employees' skills sets to guide decisions regarding promotions and additional training.
  • Delegated work to staff, setting priorities and goals.
  • Created short-term and long-term goals to ensure successful operations.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Managed hiring and talent development programs.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked effectively in team environments to make the workplace more productive.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Worked with cross-functional teams to achieve goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Updated and maintained databases with current information.

SPECIALIST/TEAM LEADER - SUPPLY CHAIN MANAGEMENT

ALDI Stores
Minchinbury, Australia
01.2021 - 03.2024
  • Subject Master Expert for SAP TM Outbound system
  • Continuously mentor and train Technicians and leaders in the daily use of the SAP system
  • Implemented and executed a structured process for new ways of working and use of different operating systems (TMS) for Outbound scheduling across all DC’s across Australia (Change Management)
  • Subject Master Expert for Route Planner
  • Successfully introduced and transitioned Route Planner to all ALDI AU regions
  • Continuously mentor and train centralized planners (Technicians) and regional users/leaders across ALDI AU in the daily use of Route Planner
  • Manage staff according to the principles of the ALDI Management System

TRANSPORT HEAD SECTION LEADER

ALDI Stores
Minchinbury, Australia
01.2020 - 01.2021
  • Successfully introduced and implemented a demand driven roster for the Minchinbury Transport Department resulting in a significant reduction in cost of wages and overtime
  • Created and implemented various automated programs for Section Leaders to reduce manual handling time when completing tasks
  • Implemented a positive cultural change amongst Transport Operators and Section Leaders
  • Implemented improvements in document administration, quality assurance and processes to ensure compliance
  • Control and review staff performance
  • Manage staff according to the principles of the ALDI Management System
  • Implement and maintain the policy and procedures governing Occupational Health and Safety, minimising workplace hazards by providing clear direction, continuous training and facilitating staff involvement and communication

FOUNDER

Local-Eyez
01.2019 - 01.2020
  • Company Overview: Community Website and advertising portal
  • Project Management of website design and development of website
  • Liaising with local community and businesses before and during website development for constructive feedbacks
  • Implement marketing strategies for product launch
  • Work with the development team to best meet customer demand
  • Community Website and advertising portal

PRODUCT/PROJECT MANAGER

BRIDJ
Sydney, Australia
01.2018 - 01.2019
  • Successfully launched the first contracted On-Demand Software driven bus service in Australia
  • Analyzed the scope of the project based on competitive analysis, client engagement and customer feature request
  • Lead all aspects of projects, including capacity planning, resource allocation, project documentation and change management
  • Setting deadlines for incremental goals, allocated budget and worked across software, marketing and executive teams to ensure all teams were properly resourced
  • Communicated progress and roadblocks to stakeholders including executive management and proactive recommendations to remove roadblocks leading to the on-time and on-budget delivery of the project
  • Management of Operational Reporting (in conjunction with the tech team) including establishing operational reporting standards and procedures, implementing performance improvement targets, conducting trend analysis and monitoring achievements of goals
  • Collaborate with the National Marketing Communications Manager and the Customer Service Representative in developing customer experience initiatives and programs to enhance performance and reputation
  • Procurement of vehicles compliant with Government standards for On-Demand services

OPERATIONS MANAGER

Transit Systems Australia
Sydney, Australia
01.2015 - 01.2018
  • Successfully transitioned the first Sydney based Bus contract for Transit Systems Australia
  • Involved in Project Management of 2 newly built state of the art bus depots
  • Responsible for 300 Driving Staff & Supervisors / Operational Staff
  • Overall responsibility of Transit Systems NSW largest depot in NSW
  • Create and maintain Rosters for all operational staff
  • Focus on the delivery of a culture of safety, equity and fairness for all Transit Systems staff and stakeholders
  • Reporting to and working with Government Agencies, Transport for New South Wales, New South Wales Police Force, Roads and Maritimes Services, Transport Management Centre
  • Recruitment and Development of Operational Staff and management of Industrial Relation issues
  • Review all Policies & Procedures against Legislation to ensure compliance
  • Ensure all Operational Staff are fully Accredited for their respective roles at all levels

SENIOR COORDINATOR / RELIEF OPERATIONS MANAGER

Transit Systems Australia
Sydney, Australia
01.2013 - 01.2016
  • Successfully transitioned first newly built bus depot in Western Sydney
  • Achievement of meeting KPI’s of on time running from an average of 80% to >95% in the first three months after transition
  • Created and implemented a new rostering system in line with business requirement which included KPI measures and monitoring of driver hours and overtime within the rostering program
  • Assisted the Operations Manager with the creation of new policies and procedures to ensure 100% compliance with Quality Assurance and internal/external audits
  • Involved in the Project Management of the first trial of On-Demand Bus services awarded to Transit Systems (BRIDJ) nationwide

INSPECTOR / TEAM LEADER

Comfort DelGro Cabcharge (Hillsbus)
Seven Hills, Australia
01.2012 - 01.2013
  • Monitor service delivery, undertake surveys and recommend appropriate alteration or modification to services
  • Worked closely with Compliance team in planning and executing strategies in tackling corruption and theft by staff and customers
  • Implementation of new rosters for the compliance team and ticket agencies
  • Successful transition of bus contracts

Education

CERTIFICATE OF - Transport Management

University of Sydney
01.2017

Skills

  • Attention to Detail
  • Team Leadership
  • Project Planning
  • Accountability
  • Improving Efficiency
  • IT Applications
  • Business Systems
  • Risk Assessment
  • Resource Management
  • Microsoft Office Suite
  • Google Suite
  • TMS
  • Tableau
  • Hastus
  • Dataspeed
  • Social Media
  • HTML
  • Wordpress
  • Supply chain management
  • Strategic planning
  • Change management
  • Employee training
  • Project management
  • Cross-functional collaboration
  • Customer relationship management
  • Process improvement
  • Team leadership
  • Operational efficiency
  • Data analysis
  • Performance metrics
  • Operations management
  • Performance evaluation
  • Organizational development
  • Stakeholder management
  • Employee engagement
  • Personnel management
  • Workflow management
  • Employee motivation
  • Team collaboration
  • Data management
  • KPI tracking
  • Benchmarking
  • Problem-solving aptitude
  • Interpersonal skills
  • Analytical skills
  • Program optimization
  • Recruitment
  • Self motivation
  • Performance evaluation and monitoring
  • Employee development
  • Management team building
  • Multitasking Abilities
  • Continuous improvement

References

  • DREW KOZJAK, ALDI Stores, Executive Manager Supply Chain, 0419 830274, drew.kozjak@aldi.com.au
  • JOHN LANGFORD-ELY, Former Employer, CEO – BRIDJ/Transit Systems, 0439 730468
  • PAUL WELZEL, Former Employer, Revenue Protection Manager, State Transit Authority of NSW, 0401 992312
  • KEITH MORGAN, Former Employer, Accreditation Manager, Comfort DelGro Cabcharge (Hillsbus), 0419 685361

Extra - Languages

  • English
  • German
  • Indonesian

Professional Development

  • WORK HEALTH AND SAFETY COURSE, 01/2014 & 01/2020
  • BUSINESS WRITING, State Transit Authority of NSW, 01/2010
  • CONFLICT MANAGEMENT COURSE, State Transit Authority of NSW, 01/2010
  • FIRE SAFETY AND EMERGENCY RESPONSE, NSW Fire & Rescue, 01/2010
  • TRANSPORT ADMINISTRATION AND REGULATIONS, Department of Transport, 01/2003

Timeline

Executive Manager Supply Chain

ALDI Stores
04.2024 - Current

SPECIALIST/TEAM LEADER - SUPPLY CHAIN MANAGEMENT

ALDI Stores
01.2021 - 03.2024

TRANSPORT HEAD SECTION LEADER

ALDI Stores
01.2020 - 01.2021

FOUNDER

Local-Eyez
01.2019 - 01.2020

PRODUCT/PROJECT MANAGER

BRIDJ
01.2018 - 01.2019

OPERATIONS MANAGER

Transit Systems Australia
01.2015 - 01.2018

SENIOR COORDINATOR / RELIEF OPERATIONS MANAGER

Transit Systems Australia
01.2013 - 01.2016

INSPECTOR / TEAM LEADER

Comfort DelGro Cabcharge (Hillsbus)
01.2012 - 01.2013

CERTIFICATE OF - Transport Management

University of Sydney

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RAYMOND TUPOU