Summary
Overview
Work History
Education
Skills
Activities
Languages
Timeline
Generic

Davide Giordano

Mackay,AU

Summary

To deliver exceptional services and interact with a wide variety of people from all backgrounds. KPIs oriented with an innate proclivity toward continuous improvement and the aim of constant progress and advance my skill set and knowledge, through the help of further education opportunities mentoring programs and self-determination. Use of the vast number of transferable skills from my previous positions and my natural ability to liaise with multiple stakeholders and problem-solving skills to thrive in any situation despite difficulties posed by the current environment.

Overview

17
17
years of professional experience

Work History

Client Service Manager and Acting Facility Manager (leave Relief)

Ozcare
Mackay, QLD AU
08.2021 - Current
  • Liaise with Clients to provide the most tailored and person-centered service we can deliver is my main responsibility and personal priority
  • My position at Ozcare requires me to supervise all non-clinical operation of the facility including but not limited to cleaning, kitchen, gardening, maintenances and negotiate with all sorts of stakeholders and service providers to guarantee the safety of the residents and the adherence to the Aged Care standards of service
  • I guarantee compliance with the Council approved Food Safety Program and all internal policies and procedures on environmental cleaning, infection control and building maintenance including fire prevention devices
  • I organize and keep up-to-date preventative maintenance and service agreements with external contractors
  • I oversee the admin team, rostering needs, purchasing of all non-clinical goods are also under my direct control and the budgeting requirements involved
  • I directly lead a team of about 50 staff members and oversee the rostering and staffing requirements of the facility which employees around 160 people across several roles
  • Due to the highly regulated environment and my step-up leave relief position, I have also become familiar with regulatory bodies interactions ranging from on-site spot audit to verbal and written communications.
  • Coordinated with internal teams to develop strategies for addressing customer needs in a timely manner.
  • Developed and implemented processes for improving client service delivery standards.
  • Collaborated with cross-functional teams on projects related to client service initiatives.
  • Facilitated training sessions for new staff members on the company's policies and procedures related to client service management.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Executive Chef Manager

Global Trade QLD PTY LTD and meals on wheels (mackay)
Mackay, QLD
01.2017 - 08.2021
  • Managing all kitchen operations
  • Purchasing, rostering, coordinating multiple stakeholders to deliver quality meals, menu planning and work closely with General Manager on the organization and management of all aspect of the restaurant.
  • Ordered food supplies as needed and monitored inventory levels to avoid shortages.
  • Ensured that all meals were prepared according to health code standards and regulations.
  • Established quality control procedures to ensure consistent high-quality of food served in the restaurant.
  • Created weekly schedules for kitchen staff members ensuring adequate coverage at all times during peak meal periods.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Managed kitchen staff including training, scheduling, hiring, and disciplinary action when necessary.

Head Chef

Eimeo Pacific hotel
12.2015 - 12.2016
  • Managing all kitchen operations
  • Purchasing, rostering, coordinating multiple stakeholders to deliver quality meals, menu planning and work closely with General Manager on the organization and management of all aspect of the restaurant.
  • Developed menus and recipes for a variety of dishes, including appetizers, entrees, desserts, and specialty items.
  • Organized kitchen staff to ensure efficient operations during peak service hours.
  • Trained new kitchen staff in food safety regulations and proper cooking techniques.
  • Ordered food supplies from vendors to maintain adequate stock levels.
  • Inspected ingredients and equipment to ensure they meet quality standards.
  • Maintained accurate records of inventory, sales, labor costs, and other operational costs.
  • Addressed customer complaints promptly and professionally while maintaining high standards of customer service.

Entrepreneur

Hosteria Capel Rosso (Italy)
12.2006 - 10.2015
  • I started at Hosteria Capel Rosso as a kitchen apprentice to become the Head Chef and then Entrepreneur in 2010 as I took over the business from previous owner
  • In my experience there I have grown an inestimable number of transferable skills, first learned the kitchen tasks, then grown into an all-round professional with a high level of customer service skills
  • As a restaurant owner of a fine dining restaurant in a highly competitive environment such as Italy I have learnt how to deal with staffing, budgeting, food safety compliance, external contractors and suppliers and I have developed the ability to find solutions to problems through lateral thinking, hard work, and commitment.
  • Analyzed industry trends to identify potential opportunities for growth.
  • Identified and secured strategic partnerships with vendors and suppliers.
  • Managed marketing campaigns to increase brand awareness and visibility.
  • Set pricing structures according to market analytics and emerging trends.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Double diploma in Business (procurement) and Lead quality auditor, College for adult learning - Quality Assurance And Procurement

The College For Adult Learning
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03.2024

Lead food safety auditor iso 22000:2018 and Iso 19011:2018, Sai global -

SAI Global
03.2023

First AID and CPR certificate -

First Aid International PTY LTD
12.2022

Diploma in Business Bsb50215 -

Accredited Online Training PTY Limited
12.2019

Diploma of leadeship and management, elearning -

Accredited Online Learning PTY Limited
12.2019

Provide Responsible Service of Alcohol

Train To Gain
07.2018

Food Safety Supervisor

CQ University
03.2017

Skills

  • Person-Centered oriented
  • Complex decision-making skills
  • Lead through example
  • Hard-working
  • People skills
  • Excellent Time Management Skills
  • Customer Relationship Management (CRM)
  • Talent Allocation
  • Conflict resolution
  • Problem solving
  • Emotional intelligence
  • Integrity
  • KPIs focused
  • Training and Mentoring
  • Complaint Resolution
  • Regulatory Compliance
  • Audit Support
  • Quality Assurance
  • Purchasing and Procurement
  • MS Office

Activities

  • I hold two current Food Safety Supervisor certificates one for commercial food premises and one specific for Aged Care.
  • I have a current NDIS card and driver license class C.

Languages

English
Full Professional
Italian
Native/ Bilingual

Timeline

Client Service Manager and Acting Facility Manager (leave Relief)

Ozcare
08.2021 - Current

Executive Chef Manager

Global Trade QLD PTY LTD and meals on wheels (mackay)
01.2017 - 08.2021

Head Chef

Eimeo Pacific hotel
12.2015 - 12.2016

Entrepreneur

Hosteria Capel Rosso (Italy)
12.2006 - 10.2015

Double diploma in Business (procurement) and Lead quality auditor, College for adult learning - Quality Assurance And Procurement

The College For Adult Learning

Lead food safety auditor iso 22000:2018 and Iso 19011:2018, Sai global -

SAI Global

First AID and CPR certificate -

First Aid International PTY LTD

Diploma in Business Bsb50215 -

Accredited Online Training PTY Limited

Diploma of leadeship and management, elearning -

Accredited Online Learning PTY Limited

Provide Responsible Service of Alcohol

Train To Gain

Food Safety Supervisor

CQ University

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