Summary
Overview
Work History
Education
Skills
Timeline
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Raymond Wannis

Melbourne

Summary

Professional with deep experience in commerce, prepared for next challenge in industry. Demonstrated skills in inventory management, pricing strategies, and vendor relations. Strong focus on team collaboration and achieving results. Known for reliability and adaptability in dynamic environments.

Overview

10
10
years of professional experience

Work History

Business Merchant Account Manager

American Express
09.2023 - Current
  • Manage a portfolio of business merchant accounts, ensuring high levels of client satisfaction, retention, and revenue growth.
  • Serve as the primary point of contact for business clients, providing expert guidance on payment processing, solutions, and features tailored to their needs.
  • Identify opportunities for account optimization by analysing transaction data and offering tailored financial products and services to enhance client operations.
  • Collaborate with cross-functional teams including marketing, operations, and risk management to ensure seamless account setup and troubleshooting.
  • Drive business development efforts by acquiring new merchant accounts and expanding services with existing clients.
  • Assist merchants with understanding American Express’s payment solutions, including fraud prevention, reporting tools, and merchant benefits.
  • Troubleshoot and resolve technical issues related to payment processing, ensuring minimal disruption to client operations.
  • Monitor and evaluate merchant account performance, identifying growth opportunities and addressing potential risks or concerns.
  • Conduct regular business reviews with merchants to assess satisfaction, renew contracts, and introduce new features or services.
  • Key Achievements:
  • Client acquisition and retention:
  • Successfully acquired 30+ new merchant accounts in a 12-month period, helping expand the company’s merchant base and market presence.
  • Cross-selling and upselling:
  • Drove a 15% increase in upsell revenue by introducing merchants to new services, such as fraud protection and advance. Reporting solutions

Business Direct Servicing Specialist

National Bank of Australia, NAB
09.2022 - 09.2023
  • Developed customized client solutions by thoroughly analyzing individual financial circumstances and needs.
  • Reviewed account documentation, identifying discrepancies or inaccuracies that could impact client relationships or business operations.
  • Streamlined processes for faster resolution times, effectively managing servicing requests and inquiries.
  • Fostered a positive work environment that promoted collaboration, innovation, and continuous improvement in servicing processes.


Sales Operations Executive

Safe House Allergy Solutions
01.2015 - 09.2022
  • Increased sales revenue by implementing strategic sales operations plans and analyzing market trends.
  • Assessed and adjusted sales compensation structures to retain top talent and incentivize high levels of performance.
  • Established clear performance metrics to evaluate individual and team success, driving accountability across the organization.
  • Managed key relationships with clients and vendors, ensuring long-term partnerships and customer loyalty.

Education

Diploma of Banking And Finance - Banking And Finance

RMIT
01-2017

Skills

  • Strategic pricing development
  • Effective negotiation skills
  • Brand recognition strategies
  • Marketing techniques
  • Client relationship management
  • Client support
  • Relationship building
  • Account management
  • Account servicing

Timeline

Business Merchant Account Manager

American Express
09.2023 - Current

Business Direct Servicing Specialist

National Bank of Australia, NAB
09.2022 - 09.2023

Sales Operations Executive

Safe House Allergy Solutions
01.2015 - 09.2022

Diploma of Banking And Finance - Banking And Finance

RMIT

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Raymond Wannis