Overview
Work History
Education
Skills
References
Timeline
Generic

Rayna Wu

Mont Albert North,VIC

Overview

6
6
years of professional experience

Work History

Assistant Branch Manager

ANZ
Box Hill, VIC
08.2025 - Current
  • Manage and grow a diverse portfolio of affluent and international clients within a high-volume, fast-paced branch environment, delivering transaction banking and lending solutions tailored to complex client needs.
  • Process strong experience assisting international customers with Australian banking, deposit, lending, ensuring clarity, compliance, and high client confidence.
  • Recognised as one of the top home loan referral contributor for Yarra Proprietary Lending during ANZ’s ‘Paint the Town Blue’ campaign.
  • Partner closely with Home Lenders, Commercial Bankers and Private Bankers, proactively identifying referral opportunities and make ANZ their Main Financial Institution.

Senior Banking Consultant

ANZ
Kew, VIC
07.2023 - 07.2025
  • Built and maintained strong, trust-based relationships with High-Net-Worth individuals, families and professionals such as Doctors and Lawyers at one of ANZ’s most affluent metropolitan branches.
  • Receive an average score of 9.4/10 from customer feedback by providing excellent service to customers on phone and face-to-face.
  • Stepped up as Acting Branch Manager for three months and successfully leading the team to exceed annual branch compliance audit with zero findings.

Banking Consultant

ANZ
Box Hill, VIC
08.2021 - 07.2023
  • Provided advice and assistance to customers on budgeting, investments, mortgages, loans, insurance, credit cards and other banking services.
  • Leveraged sales techniques to identify costumers' banking needs and recommended appropriated products, achieved a 50% growth in insurance sales.

Community Engagement Officer

ACCESS Health and Community
Hawthorn , VIC
01.2021 - 06.2021
  • Maintained engagement rate above 70% on each public housings through health promotion pop-ups and received 85% positive responses from resident surveys.

Financial Planning Assistant Intern

AMEGA Financial Solutions
Hawthorn East, VIC
03.2020 - 06.2020
  • Executed investment research and product comparison charts on COIN and Xplan with Senior Financial Planners.
  • Exceeded customer satisfaction rate of 80% and increased customer retention rate by 37%.

Education

Bachelor of Commerce - Accounting

Deakin University
Burwood, VIC
10.2020

Skills

  • Mortgage Lender License
  • Unsecured Lending Accreditation
  • Tier 2 Compliance Solutions - RG146
  • Risk Management
  • Fluent in Mandarin Chinese and Cantonese

References

References available upon request.

Timeline

Assistant Branch Manager

ANZ
08.2025 - Current

Senior Banking Consultant

ANZ
07.2023 - 07.2025

Banking Consultant

ANZ
08.2021 - 07.2023

Community Engagement Officer

ACCESS Health and Community
01.2021 - 06.2021

Financial Planning Assistant Intern

AMEGA Financial Solutions
03.2020 - 06.2020

Bachelor of Commerce - Accounting

Deakin University
Rayna Wu