Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rayne Pene

Warnervale

Summary

I am a dedicated and reliable worker with experience and passion in retail however am excited to see where my enthusiasm amongst managing teams and leading others can take me. My bubbly personality and eagerness to learn help me adapt to new places, people and challenges.

Growing up very close with my siblings, I believe, has given me the obsession to see others succeed and I hope this mindset will find a place within your workplace!

Can't wait to hear from you.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Ampol
02.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.

2IC Manager

Prouds Jewellers
11.2023 - 02.2024
  • Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
  • Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
  • Improved team productivity by streamlining daily operations and implementing efficient processes.
  • Conducted employee training sessions to educate employees on products and company policies.

Contact Center Representative

ING
02.2023 - 07.2023
  • Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
  • Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
  • Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
  • Managed high call volume while remaining focused on delivering excellent customer experiences.
  • Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
  • Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.

Shift Manager

McDonald's
04.2020 - 12.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Scheduled staff to establish adequate coverage during peak business hours.

Crew Member

McDonald's
04.2018 - 04.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.

Education

High School Diploma -

Narara Valley High School
Narara, NSW
09-2020

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Inventory control and record keeping
  • Labor and food cost control
  • Issue resolution

Certification

  • First Aid and CPR valid 25/02/2025-25/02/2028

Timeline

Shift Supervisor

Ampol
02.2024 - Current

2IC Manager

Prouds Jewellers
11.2023 - 02.2024

Contact Center Representative

ING
02.2023 - 07.2023

Shift Manager

McDonald's
04.2020 - 12.2022

Crew Member

McDonald's
04.2018 - 04.2021

High School Diploma -

Narara Valley High School

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Rayne Pene