Ray Richard R. Tolica

• Set up and adjusted equipment and properly configured machines for daily operation.
• Followed detailed instructions to operate machines with accuracy and produce quality products.
• Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
• Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
• Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.

• Technical team lead assist Technical Engineers on hardware and software issue support and escalation for (HP, Lexmark, Canon, Konica Minolta, Epson and Fujixerox).Facilitated knowledge sharing sessions among team members to promote best practices and enhance overall skillset within the organization.
• Reduced project delivery times by effectively prioritizing tasks and delegating responsibilities among the team.
• Spearheaded cross-functional collaboration, fostering a cohesive working environment for seamless product development.
• Hired, trained, and mentored staff to maximize effectiveness.
• Conduct presale's assist sales team on demo presentation and meeting on MPS (Manage Print Service and DMS (Document Manage System)
• Analyze client printing structures needed users/department network security printing policy
• Design a printing/document structures for customer needs on MPS (Manage Print Service)
• Project Deployment Manager for MPS/DMS create a work plan on deployment software application use and hardware
• · Managing configurations and setup printer server setup on software solutions for Kofax Control Suite (Safecom, Equitrac, Output Manager and Autostore), HP Software (HP Web Jet Admin), HP Smart Device Services, HP Access Control, HP Cloud services

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
• Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
• Support Adventus MPS Managed Print Service client on hardware printers (HP, Lexmark, Canon ,Konica Minolta, Epson,Fujixerox) and software Kofax (Safecom, Equitrac, Output Manager and Autostore), HP Software (HP Web Jet Admin), HP Smart Device Services, HP Access Control,HP Cloud services
• Assist Project Manager on printer deployment printer hardware configuration, network/security configurations and printer server configurations

• Followed customer issues through completion to resolve complaints and achieve customer satisfaction.
• Developed tailored solutions for clients by understanding their specific needs and objectives.
• Collaborated with project teams to design, install, and configure new systems for optimal functionality.
• Ensured compliance with safety protocols during onsite visits, contributing to a safe working environment for all staff members.
• Direct HP support for their customer bench and onsite hardware support
• Bench support for all laptop/PC's/POS and Printer bring to HP Service Centre for Support troubleshooting
• Onsite visit support on HP customer commercial and industrial PSG (laptop and PC's),IPG HP (printers) and HP DesignJet plotter printer
• Submit reports and updates of all the developments in his area of responsibilities to support team and Managers