Rayyan Waljairin
Jacana,VIC
Summary
Experienced with guest services and customer satisfaction in hospitality industry. Successfully managed guest services, contributing to high level of customer satisfaction. Demonstrated expertise in conflict resolution and maintaining welcoming environment. Proven ability to adapt to dynamic settings and collaborate with team members to achieve service excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hospitality Worker
Jungle Lab
05.2024 - Current
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Assisted in the successful completion of projects by providing timely administrative support and problem-solving skills.
- Facilitated seamless communication between departments through clear documentation and effective correspondence.
Front Desk Receptionist / Sports Coach
Royal Empire Martial Arts
09.2019 - 10.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Developed strong working relationships with team members, fostering a positive work environment.
- Promoted sportsmanship, teamwork, and positive attitudes among athletes both on and off the field.
Education
Diploma Of Health Sciences (Nursing) - Health Education
Latrobe College
Bundoora, VIC09.2023
Skills
- First aid training
- Upselling strategies
- Housekeeping
- Event planning
- Prep work
- Multitasking
- Hospitality services
- Problem-solving skills
- Excellent communication
- Multitasking Abilities
- Attention to detail
- Conflict resolution
- Decision-making
- Detail-oriented
- Active listening
- Guest reception
- Effective planning
- Customer service
- Time management
- Problem-solving
Certification
Working with children’s check
HLTAID009 Provide cardiopulmonary resuscitation
HLTAID010 Provide basic emergency life support
HLTAID011 Provide First Aid
Timeline
Hospitality Worker
Jungle Lab
05.2024 - Current
Front Desk Receptionist / Sports Coach
Royal Empire Martial Arts
09.2019 - 10.2024
Diploma Of Health Sciences (Nursing) - Health Education
Latrobe College
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