Raza Khan
Lysterfield,VIC
Summary
Hands-on Building Manager with exceptional knowledge of maintenance and repair work. Highly trained team player with strong decision-making skills. Known for dynamic troubleshooting and supervisory skills in demanding situations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Assistant Building Manager /Building Manager
Facility Management Victoria (FMV)
2015.06 - 2023.11
- Coached entire building staff to promote optimal team dynamics while encouraging positive working environment.
- Directed financial operations for building to maintain optimal budget targets.
- Inspected grounds and facilities to identify necessary repairs.
- Supervised multiple-room residential facilities and team of concierge staff.
- Performed regular inspections of facility and documented all inspection information in reports.
- Managed and scheduled contract workers who completed building maintenance and upgrades.
- Managed operations, maintenance and improvement of properties.
- Planned and scheduled general maintenance, major repairs and remodeling projects.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Responded to Common Area Maintenance (CAM) inquiries.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Manager/Owner/Operator
View Hills Fish & Chips
2013.08 - 2015.06
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Managed and motivated employees to be productive and engaged in work.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Customer Service/Security Control Room Operator
NPS - Based At Philip Morris
2006.04 - 2013.08
- Secured personal and company goods against robbery, vandalism, and illegal entry.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Oversaw entry and exit of up to two thousand employees and visitors daily.
- Permitted entry with escort for approved persons into secure locations.
- Monitored employee activities, confirming compliance with security regulations.
- Checked and verified photo identification prior to granting facility access.
- Reported irregularities such as fire and safety hazards to maintenance.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Contacted law enforcement in case of unauthorized persons, documents, and materials.
- Participated in staff meetings, special events, and professional development activities.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Investigated suspicious activities and persons to maintain security of premises.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Examined doors, windows and gates to verify security.
- Responded quickly to emergency situations to assess and deflect issues.
- Issued access cards to authorized personnel to monitor access points.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored CCTV cameras and alarm systems for security breaches.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Wrote detailed reports of all security breaches and investigations.
Education
Associate of Arts - Business
Barton Institute of TAFE
Melbourne, VICAssociate of Arts - Buisness Diploma
RCBC
Melbourne, VICSkills
- Building client relationships
- Building Automation Systems
- Managerial skills
- Team building and leadership
- Report building
- Skill-building strategies
Timeline
Assistant Building Manager /Building Manager
Facility Management Victoria (FMV)
2015.06 - 2023.11
Manager/Owner/Operator
View Hills Fish & Chips
2013.08 - 2015.06
Customer Service/Security Control Room Operator
NPS - Based At Philip Morris
2006.04 - 2013.08
Associate of Arts - Business
Barton Institute of TAFE
Associate of Arts - Buisness Diploma
RCBC
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