Razan Abdalla
BUNDOORA,VIC
Summary
Driven individual with track record in delivering top-notch customer service, resolving customer issues, and increasing customer satisfaction. Skilled in problem-solving and quickly learning new technologies. Maintain an organsied and clean space even during busy hours.
Overview
2
2
years of professional experience
Work History
Team Member
Kmart
02.2023 - Current
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems
- Communicated effectively with customers, supervisors, and team members
- Performed opening and closing duties, including store cleaning and restocking
- Arrived on time for shifts and adhered to company dress code guidelines
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers
- Greeted customers and answered questions regarding products and promotions
- Provided excellent customer service through solving problems and answering questions
- Assisted new employees during training sessions
- Assisted customers with product inquiries, orders, returns, refunds, and other service requests.
Party Planner
Landing Playcentre
09.2022 - 12.2022
- Ensured compliance with local health codes and safety regulations throughout the duration of an event
- Provided customer service support during the event by responding quickly and effectively to any issues that arose
- Oversaw event day tasks and responded to last-minute changes and challenges
- Discussed schedule with clients prior to party starting.
Event Volunteer
Ubuntu
03.2022 - 03.2022
- Grew ability to work independently while completing assigned tasks without direct supervision
- Utilized customer service expertise to ensure attendees had positive experiences during events
- Greeted guests upon entering venue to direct to assigned seats
- Provided assistance with check-in procedures, including verifying tickets and distributing materials as needed.
Education
Associate Degree - Engineering Technology in Advanced Manufacturing and Mechatronic Engineering
Royal Melbourne Institute of Technology
Melbourne, VIC11.2026
Skills
- Outgoing and Friendly
- Retail Sales Customer Service
- Attention to Detail
- Organizing Work Stations
- Area and Facility Cleaning
- Time Management
- Active Listening
Languages
Arabic
English
References
Deqo Abdulahi - Event Volunteer, 0061411606971, decsuga118@gmail.com
Timeline
Team Member
Kmart
02.2023 - Current
Party Planner
Landing Playcentre
09.2022 - 12.2022
Event Volunteer
Ubuntu
03.2022 - 03.2022
Associate Degree - Engineering Technology in Advanced Manufacturing and Mechatronic Engineering
Royal Melbourne Institute of Technology
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