Summary
Overview
Work History
Education
Skills
Languages
Languages
References
Timeline
Generic

Razan El-Goul

Richardson,ACT

Summary

Motivated and adaptable professional with a strong background in customer service, administration, and team support across healthcare, retail, and hospitality industries. Experienced in managing high-volume environments, handling complex bookings, processing payments, and maintaining smooth daily operations. Skilled in a variety of software systems. Known for excellent communication, strong organisational skills, and the ability to train and lead team members effectively. Brings a proactive attitude, attention to detail, and a commitment to delivering high-quality service in any workplace setting.

Overview

7
7
years of professional experience

Work History

Senior Administration Officer - Level 4

Peak Performance Podiatry
Canberra City, ACT
07.2024 - Current
  • Delivered high-level front desk and administrative support in a specialist clinic, using Nookal practice management software to manage appointments, patient records, and communications.
  • Liaised with ADF Bupa, DVA, and insurance providers to coordinate appointments, submit claims, and organise extensions of care.
  • Handled both morning and afternoon shifts, with full responsibility for opening and closing the clinic, including cleaning, and restocking the patient fridge and clinical stock (e.g. moon boots, foam boxes).
  • Processed payments through Tyro and HICAPS, submitted DVA claims, and balanced daily banking and revenue, including tracking and following up on outstanding debts.
  • Processed a wide range of referrals, including Bupa, DVA, Medicare, and private referrals, ensuring accurate data entry and timely coordination of patient care.
  • Managed communications with orthotic labs, Australia Post, and other external providers to ensure timely delivery of patient items and clinic supplies.
  • Maintained a clean and welcoming environment, adhering to strict health and hygiene protocols.
  • Demonstrated initiative, multitasking, and strong organisational skills in a dynamic healthcare setting with a diverse patient base.
  • Conducted interviews for prospective team members, assisting in the recruitment and selection process to ensure suitable candidates were hired for administrative roles.
  • Trained new team members on clinic procedures, software systems (including Nookal, Tyro, and HICAPS), and administrative workflows to ensure consistent, high-quality service delivery.

Receptionist Administrator

Waramanga Medical Centre
Waramanga, ACT
07.2024 - 02.2025
  • Managed high call volumes in a busy medical centre with multiple doctors, efficiently booking, rescheduling, and cancelling patient appointments using Best Practice software.
  • Acted as a vital communication link by sending messages to doctors, scanning and filing documents into patient files and doctors’ inboxes.
  • Coordinated with pathology labs, hospitals, and nursing staff to schedule appointments and manage patient care logistics.
  • Processed payments, including Medicare claims, accurately and promptly.
  • Maintained and managed the patient recall list, ensuring timely follow-ups and continuity of care.
  • Sent test results and other important documents to patients securely and efficiently.
  • Maintained cleanliness of reception and waiting areas, ensuring compliance with health and safety standards.
  • Demonstrated strong organisational and multitasking abilities, maintaining accuracy and professionalism in a fast-paced environment.

Team Member

Officeworks
TUGGERANONG, ACT
01.2020 - 01.2024
  • Provided excellent customer service across technology, stationery, and print and copy.
  • Operated point-of-sale systems, and handled transactions accurately in a fast-paced retail environment.
  • Restocked shelves efficiently, maintained stock levels, and ensured accurate product placement.
  • Played a key role during the COVID-19 lockdowns, efficiently managing and fulfilling hundreds of Click & Collect orders per day under strict health and safety protocols.
  • Worked collaboratively to meet team targets, and maintain smooth daily operations.
  • Recognised for reliability, adaptability, and strong work ethic during high-pressure periods.

Service Attendant

Oporto
TUGGERANONG, ACT
01.2018 - 12.2018
  • Delivered fast and friendly customer service, taking and packing orders accurately for dine-in, takeaway, and delivery.
  • Restocked fridges and front-of-house displays, ensuring products were fresh and well-organised.
  • Managed the hot chips station during busy periods, ensuring quality and timely preparation.
  • Operated POS systems and handled cash and electronic transactions efficiently.
  • Worked collaboratively with team members to meet service targets and maintain a positive, productive work environment.

Education

Bachelor of Laws -

University of Canberra
Bruce
12-2027

Graduated year 12 -

Narrabundah College
Narrabundah
12-2023

Skills

  • Ability to learn things quickly
  • Administrative support
  • Assertive
  • Active listening
  • Computer literate
  • Team collaboration
  • Time management
  • Multitasking
  • Training & Development
  • Attention to Detail
  • Strong work ethic
  • Conflict resolution
  • Problem-Solving
  • Effective Customer Service
  • Critical thinking
  • Effective communication
  • Customer service
  • Legal research
  • Case analysis
  • Document drafting
  • Adaptability and resilience

Languages

  • Fluent in English
  • Fluent in Arabic

Languages

English
Professional
Arabic
Professional

References

References available upon request.

Timeline

Senior Administration Officer - Level 4

Peak Performance Podiatry
07.2024 - Current

Receptionist Administrator

Waramanga Medical Centre
07.2024 - 02.2025

Team Member

Officeworks
01.2020 - 01.2024

Service Attendant

Oporto
01.2018 - 12.2018

Bachelor of Laws -

University of Canberra

Graduated year 12 -

Narrabundah College

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