Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Razan Elsayed

Sydney,NSW

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

7
7
years of professional experience

Work History

Customer Support Manager

WISE Employment
07.2021 - Current
  • Implemented knowledge management systems that enabled representatives to quickly access information needed to resolve customer issues effectively.
  • Identified process enhancements to reduce inconsistencies and drive improvements to support ongoing company success.
  • Developed customized support solutions for high-value clients, securing long-term partnerships.
  • Created organized filing system to manage department documents.
  • Coached employees to develop strong customer support skills to minimize process issues and meet customer expectations.
  • Maximized productivity by supervising, mentoring and scheduling team of 3 customer support personnel to meet organizational and operational objectives.

Sales Representative

Vodafone
12.2016 - 06.2021
  • Recommended complementary purchases to customers, increasing revenue.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Prioritized helping customers over completing other routine tasks in store.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Forged strong partnerships with industry influencers to elevate brand reputation within the market.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

First Aid

TAFE NSW
03.2023

Early Childhood Education

MTC Australia
02.2018

Skills

  • Schedule Management
  • Strategic Planning
  • Staff Management
  • Process Improvement
  • Training and coaching
  • Service Coordination
  • Budget Planning

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Support Manager

WISE Employment
07.2021 - Current

Sales Representative

Vodafone
12.2016 - 06.2021

First Aid

TAFE NSW

Early Childhood Education

MTC Australia

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Razan Elsayed