Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Razan Hamze

Melbourne,VIC

Summary

A dedicated and customer-focused Shift Manager with over 4 years of experience at McDonald's, paired with a strong background in customer service and event coordination from my time at Timezone. I have a passion for leading teams, delivering excellent service, and creating positive, memorable experiences for customers. My expertise spans café operations, food safety, team management, and cost optimization—skills I’ve honed by reducing food waste and streamlining staffing to drive profitability. Currently studying a Diploma of Project Management at RMIT University, I am eager to apply my growing knowledge of project planning and execution to enhance operational efficiency and team performance. I'm always looking for opportunities to learn, grow, and bring a bit of joy to those I work with.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonald's
01.2020 - Current
  • Supervised daily store operations, leading a team of 10+ employees to meet key performance targets and deliver high-quality customer service.
  • Managed the café section, preparing quality coffee and specialty beverages, while ensuring a clean and well-organized workspace.
  • Oversaw food safety and hygiene compliance, ensuring all practices adhered to company policies and local health regulations.
  • Implemented strategies to reduce food waste through effective inventory management, portion control, and resource optimization, achieving a [percentage] reduction in waste.
  • Created and adjusted employee rosters based on store performance, balancing operational needs with cost-effectiveness.
  • Trained and mentored new staff, fostering a positive and productive team environment.

Customer Service Representative/Birthday Party Host

Timezone
03.2023 - 04.2024
  • Provided excellent customer service by assisting guests with game selections, troubleshooting issues, and ensuring a positive experience throughout their visit.
  • Served as a Party Host for kids' birthday parties, responsible for organizing and facilitating games, ensuring party logistics ran smoothly, and providing a fun, engaging atmosphere.
  • Managed party bookings, communicated with parents to ensure all party needs were met, and coordinated food and drink services.
  • Ensured the arcade area was clean, safe, and organized, helping maintain a pleasant and welcoming environment for all guests.
  • Helped with cash handling, processing payments, and balancing tills at the end of each shift.

Education

Diploma - Project Management

RMIT University
Melbourne, VIC
06-2025

High School Diploma -

Roxburgh Park Secondary College
Melbourne, VIC
12-2023

Skills

  • Customer Service Excellence: Strong ability to handle customer inquiries, solve problems, and ensure a positive experience
  • Party Hosting & Event Coordination: Skilled in managing events, from planning to execution, ensuring smooth operations and customer satisfaction
  • Team Leadership & Training: Experienced in supervising, training, and motivating teams to meet operational goals
  • Project Management: In-depth understanding of project planning, scheduling, and resource allocation through current studies
  • Food Safety & Waste Management: Knowledgeable in food safety standards and implementing strategies to reduce waste
  • Café Operations: Expertise in coffee preparation, managing inventory, and maintaining café equipment
  • Staff Scheduling & Cost Control: Proficient in rostering staff, adjusting schedules, and controlling costs for optimal efficiency

Certification

First And CPR Certicate

Food Safety Certificate

Fire Trained Certficate

Languages

Arabic
Professional Working

Timeline

Customer Service Representative/Birthday Party Host

Timezone
03.2023 - 04.2024

Shift Manager

McDonald's
01.2020 - Current

Diploma - Project Management

RMIT University

High School Diploma -

Roxburgh Park Secondary College

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Razan Hamze