Razia Amin
Summary
I manage secretarial duties like sorting and sending mail as a professional. I always like
to Seek a challenging position in a reputed organization where I can learn new skills, expand my knowledge, and
leverage my learnings. To get an opportunity where I can make the best of my potential and contribute to the
organization's growth.
Overview
16
16
years of professional experience
1
1
Language
Work History
Customer service representative
KFC Bangladesh
11.2022 - 06.2023
- Assist in maintaining the back stock room and setting up merchandise displays on the sales floor
- Develop solutions for customers by listening to their needs and recommending the appropriate products
- Greet customers as they enter the store and help them to find the proper team member to assist them
- Utilize the company’s POS system to cash customers out or administer returns
- Collaborate with other team members to keep the sales floor area clean and organized at all times Name of the organization- North End coffee roaster Bangladesh
Customer Service representative
08.2007 - 06.2023
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g
- About portions, ingredients or potential food allergies)
- Inform customers about the day’s specials
- Up-sell additional products when appropriate
- Communicate order details to the Kitchen Staff
- Follow all relevant health department regulations
- Provide excellent customer service to guests
01.2022 - 11.2022
- Assist in maintaining the back stock room and setting up merchandise displays on the sales floor
- Develop solutions for customers by listening to their needs and recommending the appropriate products
- Greet customers as they enter the store and help them to find the proper team member to assist them
- Utilize the company’s POS system to cash customers out or administer returns
- Collaborate with other team members to keep the sales floor area clean and organized at all times
Social media Executive, Customer service representative
Car House Imports Limited
06.2021 - 12.2021
- Performing research on current benchmark trends and audience preferences
- Designing and implementing social media strategy to align with business goals
- Setting specific objectives and reporting on ROI Name of the organization- YELLOW Bangladesh
- Designation – Retail assassinate
Education
Bachelor of Business Administration - International Business, Marketing
INDEPENDENT UNIVERSITY, BANGLADESH (IUB)
Skills
- Core
- Skills__________________________________________________________________________________________
- Proficient in
- MS Office Suite
- Team Player
- Strong Team Management Skills
- Social Media Marketing
- Adaptable
- Excellent Communicator
- Quick learner
- Technical Skillset:
- MS Office Suite, Adobe Lightroom
References
Reference__________________________________________________________________
Adib Iqteder Anam
Health Farm Pty Ltd.
Warehouse Supervisor
Email: adibanam8550@yahoo.com.au
Contact: 0424 966 675
Wasif Jahandar Anam
Carl’s Jr.
Trainer/Team Leader
Contact: 0426 830 909
Salman Sadi
Car House Imports Limited
Associate Manager
Contact: +880 1812 670 771
Tazrian Islam
KFC Bangladesh
CSR manager
Contact: +8801799416281
Timeline
Customer service representative
KFC Bangladesh
11.2022 - 06.2023
01.2022 - 11.2022
Social media Executive, Customer service representative
Car House Imports Limited
06.2021 - 12.2021
Customer Service representative
08.2007 - 06.2023
Bachelor of Business Administration - International Business, Marketing
INDEPENDENT UNIVERSITY, BANGLADESH (IUB)
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