Razia Haidari
Prospect,Australia
Summary
Eager and knowledgeable receptionist versed in administrative support and customer service. Highly efficient and accurate with strong planning, problem-solving and communication skills. Proven track record of maintaining efficient office duties. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Order Selector
Primary Connect
08.2023 - 07.2024
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Checked inventory and selected products from specific locations based upon availability.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Receptionist Administrator
ARA
07.2023 - 06.2024
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Performed data entry tasks and verified that charts and graphs produced accurate representations of data inputs.
- Completed record keeping, filing and data entry duties.
- Assisted other crew members with administrative tasks such as answering telephones, filing paperwork, and entering data entry for company records.
- Answered phone calls, relayed messages, scanned documents and completed data entry.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Customer Service Representative
IGA
12.2022 - 04.2024
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Certificate III in Business Administration - Business Administration And Management
TAFE SA
Adelaide, SA11.2024
Certificate III in Health Administration - Health Administration
TAFE SA
Adelaide, SA06.2024
Bachelor of Science - Mass Communication
BUITEMS
Quetta01.2022
Skills
- Communication skills
- Goal-Oriented
- Attention to Detail
- Data Entry
- Data Processing
- Payment Processing
- Teamwork and Collaboration
- Exceptional time management skills
- Customer Service
- Motivated Team Player
- Computer Skills
- Microsoft suite
Certification
- First Aid Certification
- CPR Certification
- Certificate III in Health Administration
Reference
Shilpi Jain (Onsite Assistant Manager - ARDC)
shilpi.jain@adecco.com.au
0409 317 220
Timeline
Order Selector
Primary Connect
08.2023 - 07.2024
Receptionist Administrator
ARA
07.2023 - 06.2024
Customer Service Representative
IGA
12.2022 - 04.2024
Certificate III in Business Administration - Business Administration And Management
TAFE SA
Certificate III in Health Administration - Health Administration
TAFE SA
Bachelor of Science - Mass Communication
BUITEMS
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