Razia Sultana

Shift Manager

McDonald's Restaurant

02.2013 - Current

Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Trained and mentored new employees to maximize team performance.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Promoted a positive work environment through open communication and constructive feedback.
Kept employees operating productively and working on task to meet business and customer needs.
Supervised employees and oversaw quality compliance with company standards for food and services.
Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Exercised composure under pressure and in escalated customer service scenarios.
Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Handled emergency situations with a calm demeanour, ensuring the safety of both customers and employees during critical incidents.
Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Scheduled staff to establish adequate coverage during peak business hours.
Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.
Managed staff hiring, training and supervision.
Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
Implemented policies and standard operating procedures for continuous improvement.
Troubleshot equipment to reduce service calls and downtime.
Established operational objectives and work plans and delegated assignments to subordinate managers.
Improved distribution efficiency with design, development, and testing of embedded software applications.
Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.