Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Preference
Timeline
Generic
Open To Work

Razib Chowdhury

Policy Manager
Canberra,ACT

Summary

I have twelve years of experience in high-paced work environment, primarily within Federal Government’s various departments including various financial organisations. My skills include analytical and critical thinking, strong communication, attention to detail, and problem-solving including the ability to prepare and produce reports in plain and simple English. I specialize in policy and legislation development through comprehensive research, preparing reports and briefing papers for management and senior executives, handling inquiries and complaints while maintaining the 'Register Dashboard' and ensuring effective communication with stakeholders.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

APS6 Policy & Operation Manager

Dept. of Defence
06.2024 - Current
  • Oversee branch activities and execute complex administrative tasks.
  • Reviewing proposed policy changes against set rules and regulations.
  • Ensuring accurate data entry into the objective.
  • Ensuring alignment and technical structure of report with organisational goals.
  • Engaging with stakeholders through professional.
  • Maintaining Excel spreadsheets for clear information.
  • Presenting while adhering to privacy regulations.
  • Contribute to a successful team environment focused on continuous improvement.

APS6 Policy & Program Officer

Dept. of Agriculture
02.2024 - 06.2024
  • Collaborating with stakeholders and agencies via phone and email to develop policies and program reports.
  • Answering enquires and recording all correspondence into the share point.
  • Ensuring compliance with local and foreign regulations and laws related to export activities.
  • Coordinating across divisions and providing administrative support.
  • Assessing export policy and preparing reports for executives to advance the organic sector.
  • Build and maintain relationship with all levels of stakeholders including foreign delegates.
  • Scheduling meetings, developing email templates and Standard Operating Procedures (SOPs).
  • Stay informed about changes in policy and procedures.
  • Sharing knowledge strengthens interdepartmental relationships and upholds our high standards.

APS 6 Senior Policy Officer

Department of Defence
08.2022 - 12.2023
  • Answering phone and email enquiries from reservist and their civilian employer in regards to Employer Support Payment scheme (ESPS) and Reserve Service Protection (RSP) Act.
  • Providing solution of their enquiries or referring them to the correct area for further assistance.
  • Evaluate complex claims, contributing to guidelines development and utilising effective time management to support the team.
  • Collaborate with external stakeholders to obtain information to generate report for the executives.
  • Draft detailed correspondence and accurately recording data into iEnterprise and objective.
  • Utilise effective time management to support the team.
  • Developing Standard Operating Procedures (SOPs) and monthly statistical reports.
  • Training team and promoting teamwork by sharing knowledge about the new policy and procedures.

APS 5 Assessment Officer (Contractor)

Dept. of Agriculture
04.2022 - 06.2022

APS 5 Claim Assessor (Contractor)

Attorney General’s Dept.
11.2021 - 03.2022

APS 5 Senior Compliance Officer (Contractor)

Dept. of Education
07.2021 - 10.2021
  • Review various applications, conduct research, and adhere to government policies.
  • Investigate complex business inquiries and collaborate with stakeholders including insolvency practitioners, company owners, auditors to gather information.
  • Build and maintain relationship with all levels of stakeholders.
  • Prepare assessment reports for stakeholders, monitor work progress, and manage
  • Competing priorities under strict deadlines.

APS 3/4 Service Delivery Officer

Services Australia
05.2020 - 06.2021
  • Assess job seeker payment (JSP) claims, making calls or sending ‘Request for Information (RFI)’ emails.
  • Conduct research and complete assessments according to guidelines and legislation.
  • Ensuring accuracy through quality assurance activities and recording data in the share point.
  • Maintaining strong relationships with stakeholders and reviewing customers’ reports, providing guidance on processes and website navigation.
  • Assist new staff and handle complex issues, preparing work plans for senior management and collaborating with team leaders to improve performance.

Community Member Relationship Manager

Service One Alliance Bank
05.2017 - 04.2020
  • Managing branch operations, preparing work plans and strategies for the team to meet the sales goal, customer service and compliance targets.
  • Building and maintaining relationships with external stakeholders for the business growth.
  • Assessing complex home loans applications and generating loans approval proposal.
  • Training staffs about the lending rules and regulations including systematic operating procedures.
  • Triaging complex inquiries and educating customers about new banking policies and procedures.
  • Conduct quality assurance activities to ensure the accuracy and appropriateness of information and procedures, including the content in the knowledge base.
  • Generate and brief the monthly sales report to the National Manager.

Education

Master of International Business -

University of Western Sydney

Bachelor of Business - Accounting

Central Queensland University (CQU)

Cyber Security Certificate IV - undefined

Canberra Institute of Technology (CIT)

Certificate - Database Management system: Dynamic Object Oriented Requirement System (DOORS) – IBM

Skills

  • Customer engagement
  • Collaborative team management
  • Effective time management
  • Analytical decision-making
  • Verbal and written communication
  • Critical thinking for problem-solving
  • Workforce skill enhancement
  • Proficient in delegating tasks
  • Comprehensive documentation skills
  • Effective relationship management
  • Building client partnerships
  • Workforce performance optimization
  • Team skill enhancement
  • Advanced sales approaches
  • Policy implementation
  • Conflict resolution
  • Sales management
  • Business administration
  • Negotiation
  • Clear communication
  • Guiding professional development
  • Policy and procedure development
  • Regulatory compliance
  • Stakeholder management
  • Competitor research
  • Skype
  • Teamwork and collaboration
  • Computer skills
  • Effective communication
  • Problem resolution
  • Positive attitude
  • Adaptability and flexibility
  • Attention to detail
  • Multitasking
  • Problem-solving
  • MS office
  • Good judgment

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Supervised team of [Number] staff members.
  • Collaborated with team of [Number] in the development of [Project name].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Certified [Job Title], [Company Name] - [Timeframe]

Languages

Hindi
Limited Working
Bengali
Professional Working

Work Preference

Work Type

Full Time

Location Preference

HybridOn-Site

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionTeam Building / Company RetreatsPaid sick leave

Timeline

APS6 Policy & Operation Manager

Dept. of Defence
06.2024 - Current

APS6 Policy & Program Officer

Dept. of Agriculture
02.2024 - 06.2024

APS 6 Senior Policy Officer

Department of Defence
08.2022 - 12.2023

APS 5 Assessment Officer (Contractor)

Dept. of Agriculture
04.2022 - 06.2022

APS 5 Claim Assessor (Contractor)

Attorney General’s Dept.
11.2021 - 03.2022

APS 5 Senior Compliance Officer (Contractor)

Dept. of Education
07.2021 - 10.2021

APS 3/4 Service Delivery Officer

Services Australia
05.2020 - 06.2021

Community Member Relationship Manager

Service One Alliance Bank
05.2017 - 04.2020

Bachelor of Business - Accounting

Central Queensland University (CQU)

Cyber Security Certificate IV - undefined

Canberra Institute of Technology (CIT)

Certificate - Database Management system: Dynamic Object Oriented Requirement System (DOORS) – IBM

Master of International Business -

University of Western Sydney
Razib ChowdhuryPolicy Manager