Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

RICKY D'AMATO

Bonnyrigg

Summary

Young professional with 10+ years' experience in customer service and management. I am results-driven and passionate about providing solutions to customers and stakeholders. I am also a client-oriented account manager with a successful track record in the telecommunications industry and a manager of a team with 25+ employees. My aim is to obtain a permanent role to further my career and development in a professional industry.

Overview

11
11
years of professional experience

Work History

Team Supervisor

Flick Anticimex
11.2017 - Current
  • Project management, IT support, recruiting, training, coaching and appraising staff, monthly one-on-one meetings with staff, managing large amounts of inbound and outbound calls, managing budgets, maximizing profitability, ensuring compliance with health and safety legislation, creating calling lists for staff to call, meeting and exceeding KPI targets, upselling products based on customers' needs, managing residential, real estate and strata properties, data entry, dealing and resolving customer complaints, warm calling customers, scheduling and allocating jobs for the pest control technicians, processing payments

Corporate Account Manager

MobileCorp
04.2017 - 10.2017
  • Liaising with large companies such as Apple, 9 News, ensuring all needs are met by the company's executives, all administration duties, constant multitasking, meetings with clients, creating/modifying reports, handling internal/external communication, managing large quantities of emails daily, meeting project deadlines, sales management, Siebel, Siebel Express, ESQ, Workforce, Mobile Helpdesk, MNC, accessing customers' accounts, creating mobile contracts for large companies in bulk, managing KPI targets, consultation with the Account Executives

Customer Sales Advisor

Telstra
03.2013 - 03.2017
  • Sales, Siebel, Siebel Express, ESQ, Mobile Helpdesk, MNC, Telstra Back Of House (opening and closing tills), customer relations, accessing customers' accounts, processing legal contracts, technical support customer service, bill-pay processing, Telstra staff trainer, teaching about products, cash handling, contact of separate store departments, telephone call backs to customers

Store Manager

Yd
08.2012 - 02.2013
  • Recruitment, training, supervising and appraising staff, managing budgets, maintaining financial records, dealing with queries and complaints, overseeing pricing and stock control, meeting sales, cash handling, ensuring compliance with health and safety regulations, preparing promotional materials and displays, liaising with head office

Education

DIPLOMA OF BUSINESS MANAGEMENT -

Careers Australia
01.2014

DIPLOMA OF BUSINESS -

Careers Australia
01.2013

Skills

  • Project Management
  • IT Support
  • Microsoft Suite
  • Managing Social Media Platforms
  • Adobe Photoshop
  • Problem Solving
  • Self - management
  • Managing Budgets
  • Search Engine Optimization
  • Technical support

References

  • Olga Maamary, Flick Anticimex, Call Centre Manager, 0414 942 661
  • Majidah Neouchi, MobileCorp, Account Executive, 0456 456 656
  • Dj Chadha, Telstra, Operations Manager, 0452 500 008

Timeline

Team Supervisor

Flick Anticimex
11.2017 - Current

Corporate Account Manager

MobileCorp
04.2017 - 10.2017

Customer Sales Advisor

Telstra
03.2013 - 03.2017

Store Manager

Yd
08.2012 - 02.2013

DIPLOMA OF BUSINESS MANAGEMENT -

Careers Australia

DIPLOMA OF BUSINESS -

Careers Australia

Similar Profiles

CREATE PROFILE
RICKY D'AMATO