Rannye Dias
Eagleby,QLD
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning the mechanical field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Advisor
Prodigy Motorsport
12.2023 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Trained staff on operating procedures and company services.
- Answered questions and provided information about; Vinyl wrapping, tyres, mechanical
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Explained estimates and determined repair timelines to manage customer expectations.
- Retained accurate records of purchases, titles and sales.
- Interpreted diagnostic results to provide accurate repair recommendations.
Service Advisor
Brisbane Euro Specialist
04.2023 - 12.2023
- Cross-trained and provided backup support for organizational leadership.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Trained staff on operating procedures and company services.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Met customer call guidelines for service levels, handle time and productivity.
Mechanic
Jax Tyres
02.2022 - 04.2023
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Investigated customer complaints to identify cause of malfunctions.
- Mentored junior mechanics in proper diagnostic techniques, tool usage, and workplace safety practices to foster their growth within the company.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Education
Certificate III - Automotive Mechanics
Intech
Milton09.2023
Skills
- Excellent Communication
- Portuguese and English Fluency - 2 Languages
- Strong Work Ethic
- Vehicle assessment
- Database Management
- Computer Skills
- Customer Relations
- Service Scheduling
- Understanding Customer Needs
- Non - Smoker
- Reliable Transportation
Certification
- CST - Certified Service Technician.
- Cert 3 - Light Vehicle Mechanic.
- Approved Examiner.
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Service Advisor
Prodigy Motorsport
12.2023 - Current
Service Advisor
Brisbane Euro Specialist
04.2023 - 12.2023
Mechanic
Jax Tyres
02.2022 - 04.2023
Certificate III - Automotive Mechanics
Intech
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