Summary
Overview
Work History
Education
Skills
Timeline
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Rea Matsumoto

Summary

  • Consistently ranked as the top sales performer by upselling high-end rooms priced between ¥10,000 and ¥30,000 (approximately $65–$200),
    generating over ¥600,000–¥700,000 ($4,000–$4,700) in monthly revenue.
  • Frequently received tips and personal compliments from guests, including name mentions in online reviews.
  • During the COVID-19 pandemic, when hiring freezes severely impacted the airline industry, I proactively pivoted by enrolling in nursing school. This demonstrated my strong adaptability and initiative in the face of unforeseen challenges. Through perseverance and effective decision-making, I successfully earned my Registered Nurse license. This journey not only reflects my commitment to professional growth but also highlights my ability to remain focused and agile under pressure.

Overview

4
4
years of professional experience

Work History

Front Desk Staff at Luxury Hotel

Shigira Mirage,Miyakojima,Japan
11.2024 - 06.2025
  • Delivered exceptional hospitality by prioritizing guest needs and ensuring personalized service
  • Maintained polished and professional communication and demeanor at all times
  • Consistently ranked top among staff in upselling additional services and room upgrades
  • Handled guest complaints promptly, accurately, and calmly to ensure customer satisfaction
  • Assisted with check-in and check-out procedures, including for international guests
  • Exercised quick situational judgment and provided clear instructions during guest-related incidents or emergencies
  • Frequently received personal compliments from guests and was often mentioned by name in positive reviews
  • Regularly received tips in recognition of outstanding service

Registered Nurse

Kindai University Hospital,Osaka,Japan
04.2024 - 10.2024
  • Provided direct patient care in an acute care ward at a leading university hospital incorporating cutting-edge medical practices
  • Gained intensive knowledge and skills due to the fast-paced and complex nature of acute care compared to general wards
  • Administered medications, monitored vital signs, and responded quickly to changing patient conditions
  • Collaborated closely with multidisciplinary teams to ensure effective and timely interventions
  • Maintained strict time management and documentation standards in a high-pressure environment
  • Delivered compassionate and patient-centered care while prioritizing safety and dignity

Counter Clerk – Amusement Facility

Pao Pachinko Hall,Osaka,Japan
04.2021 - 03.2024
  • Responsible for prize exchange and handling high-value transactions with accuracy
  • Performed strict verification and documentation checks during prize redemption
  • Maintained accurate cash handling and ensured secure operations at the counter
  • Balanced part-time shifts while attending nursing school, demonstrating strong stamina and time management
  • Trusted by supervisors for reliability and attention to detail

Part-time Waitress at Japanese Izakya

Izakaya Konamon Daiou,Osaka,Japn
04.2021 - 03.2024
  • Provided friendly and attentive customer service in a busy Japanese izakaya
  • Recognized by regular customers and supervisors for warm personality and excellent hospitality
  • Handled daily cash management and register operations accurately
  • Assisted with opening and closing duties, including inventory checks and cleaning
  • Worked efficiently under pressure while maintaining a positive attitude

Education

Diploma In Nursing - Nursing

Nankai Fukushi Nursing College, Osaka, Japan
Osaka
03.2024

Diploma In International Airline Studies - Airline Studies

ECC Kokusai Gengo Senmon Gakkou (ECC International Language
Osaka
03.2021

Skills

    My experience providing high-quality customers service at a luxury hotel

Timeline

Front Desk Staff at Luxury Hotel

Shigira Mirage,Miyakojima,Japan
11.2024 - 06.2025

Registered Nurse

Kindai University Hospital,Osaka,Japan
04.2024 - 10.2024

Counter Clerk – Amusement Facility

Pao Pachinko Hall,Osaka,Japan
04.2021 - 03.2024

Part-time Waitress at Japanese Izakya

Izakaya Konamon Daiou,Osaka,Japn
04.2021 - 03.2024

Diploma In Nursing - Nursing

Nankai Fukushi Nursing College, Osaka, Japan

Diploma In International Airline Studies - Airline Studies

ECC Kokusai Gengo Senmon Gakkou (ECC International Language

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Rea Matsumoto