Hi, I’m
Rea Ana Galvez Porbile
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
years of professional experience
Work History
FedEx
Operation Agent Specialist
06.2023 - Current
Job overview
- Processed required paperwork to expedite handling of shipped and received goods.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Reviewed order data to verify transactions and shipping dates.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
Veriu Group
Hotel Front Office Receptionist
07.2022 - 01.2024
Job overview
- Answered multi-line phone system and enthusiastically greeted callers.
- Coordinated with vendors for repair and maintenance of hotel.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared reports on guest satisfaction levels and other metrics.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Managed lost and found items to assist guests with retrieving bel
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Implemented marketing and promotional initiatives to increase occupancy.
Chateau 1771
Cashier
01.2011 - 10.2012
Job overview
- Greeting Customers
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Helped customers complete purchases, locate items, and join reward programs.
- Keeping the belongings of the Company
- Telephone Operator, including reservations, directory and delivery
Education
University of Tasmania
No Degree from Preventing of Dementia
07-2022
Centro Escolar University
Bachelor of Science from Business Management
03-2004
Skills
- Interpersonal skills
- Problem-solving skills
- Goal-oriented mindset
- Clear communication
- Multitasking Abilities
- Attention to detail
- Teamwork and collaboration
- Customer service
- Hospitality services
Accomplishments
- Achieve Employee of the Month by completing a Membership sign ups for Upselling
- Bravo Zulu Awardee
Timeline
Operation Agent Specialist
FedEx
06.2023 - Current
Hotel Front Office Receptionist
Veriu Group
07.2022 - 01.2024
Cashier
Chateau 1771
01.2011 - 10.2012
University of Tasmania
No Degree from Preventing of Dementia
Centro Escolar University
Bachelor of Science from Business Management